Senior Systems Engineer at CNR Technologies — Remote, USA | Base Career

CNR Technologies is seeking an experienced Senior Systems Engineer to join our growing team in a fully remote role.

This position is ideal for someone who thrives in a fast-paced MSP environment, enjoys solving a wide range of technical challenges, and takes pride in delivering exceptional client support.

You’ll serve as a senior technical resource, lead projects, assist and mentor team members, and act as both a technical escalation point and hands-on engineer across a variety of environments and industries.

As a small MSP, no two days are the same.

Our engineers support clients across multiple industries including healthcare, legal, construction, manufacturing, professional services, and more.

One moment may involve troubleshooting a simple workstation issue, while the next could involve server infrastructure, networking, cloud environments, cybersecurity, or vendor coordination.

We’re looking for someone who is highly adaptable, organized, and comfortable multitasking in a constantly changing environment.

We value engineers who combine deep technical expertise with strong communication, accountability, leadership, and a proactive mindset.

Every interaction, from resolving everyday support requests to leading complex projects, directly contributes to our clients’ success and trust in our team.

Troubleshoot and resolve a wide range of technical issues, from basic end-user support requests to advanced infrastructure and cloud-related problems.
Lead IT projects from planning through completion, including implementation, documentation, coordination, and communication with both clients and internal staff.
Serve as a senior technical resource and escalation point for complex issues while also assisting with day-to-day support tasks and ticket overflow as needed.
Provide remote guidance and technical leadership to engineers performing on-site work, assisting with troubleshooting, escalations, and project execution in real time.
Support and mentor junior and mid-level engineers by helping them work through technical issues, improve troubleshooting processes, and build confidence in the field.

6+ years of hands-on IT experience in a professional support or MSP environment.
Strong ability to troubleshoot and resolve Tier 1 through Tier 3 technical issues across diverse client infrastructures.
Advanced experience with Windows Server (2016 and newer), including:
Active Directory
DHCP
DNS

Group Policy
Certificate Services
Strong networking knowledge, including VLANs, routing, switching, VPNs, and firewall troubleshooting.
Experience managing and supporting firewalls such as Fortinet, Unifi, Sophos, SonicWall, or pfSense.
Experience with Microsoft 365 administration, including Exchange Online, Entra ID/Azure AD, and SharePoint.
Experience supporting cloud environments such as AWS and/or Azure.
Proven ability to independently manage projects, priorities, and deadlines in a remote work environment.
Proven ability to remotely support and guide engineers through on-site troubleshooting, escalations, and infrastructure projects.
Strong leadership and communication skills, with the ability to effectively direct technical staff during live troubleshooting scenarios.
Strong multitasking and organizational skills, with the ability to manage multiple tickets, projects, and client environments simultaneously.
Ability to remain calm, organized, and solution-focused during high-pressure technical situations.
Comfortable working in a fast-paced MSP environment where priorities can shift quickly throughout the day.
Strong follow-through and the ability to work with minimal supervision.
Experience mentoring or assisting junior technical staff preferred.
Preferred certifications include CompTIA, Microsoft, Cisco, or AWS certifications.
Availability to participate in after-hours support or project work as needed (additional compensation applies).

CNR Technologies?

At CNR Technologies, we pride ourselves on being an agile, relationship-focused MSP where your contributions genuinely matter.

This isn’t a corporate environment where engineers are siloed into repetitive tasks, you’ll have the opportunity to work with a wide variety of technologies, contribute to meaningful projects, and help shape the future of the company as we continue to grow.

Competitive salary based on experience
Performance-based raises and bonus opportunities
Unlimited paid time off
Medical reimbursement benefits
Education and certification reimbursement opportunities
Exposure to a broad range of technologies, industries, and client environments
A collaborative, tight-knit team culture with direct access to leadership
Fully remote work environment with strong team collaboration and support

This is a remote position.

Senior Systems Engineer

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