Helpdesk Engineer

• 401(k)
• Bonus based on performance
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

CNR Technologies is seeking an enthusiastic Entry-Level IT Support Engineer (Tier 1) to join our growing team.

This role is perfect for someone starting their IT career who wants hands-on experience, ongoing training, and exposure to real-world systems and environments.

As a Tier 1 Engineer, you’ll provide first-line technical support, assist clients with common IT issues, and work closely with senior engineers to learn, grow, and advance your skills.

This is a highly supportive, team-oriented environment with continual opportunities for development.

• Troubleshoot and resolve common client issues including:
• Email, Outlook, and Microsoft Office problems
• Printer and imaging issues
• User accounts, password resets, and workstation setup
• Basic server and network-related tasks (with guidance)
• Provide support through:
• Remote assistance
• Phone support
• Onsite client visits as needed
• Travel to client locations primarily in Woodstock and surrounding areas (occasional travel outside the region)
• Document work thoroughly in tickets and follow established processes
• Escalate advanced issues to Tier 2/Tier 3 engineers when needed

• CompTIA A+ (preferred but not required if actively pursuing)
• Basic experience supporting Windows systems (Outlook, printers, Office apps, etc.)