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Senior Support Services Analyst, ComputerEase

Deltek, Inc.
Remote, USA
Full-time
Senior · 3+ years experience
Remote
USD 59000-104250 yearly / year
Discovered 1 weeks ago
ComputerEaseAjeraVantagepointVision
Free

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Position Responsibilities

  • As a Senior Support Services Analyst for ComputerEase, you will play a pivotal role in delivering expert-level support to clients utilizing our advanced ERP accounting and project management solutions. You will leverage your deep accounting knowledge and troubleshooting skills to resolve complex client issues, collaborate with cross-functional teams, and mentor junior analysts. This position offers the opportunity to work in a friendly, inclusive, and growth-oriented environment, utilizing innovative technology and AI tools to enhance support efficiency. Key Responsibilities:
  • Provide expert-level support to clients using ComputerEase, addressing complex technical and functional issues.
  • Utilize advanced accounting knowledge to assist clients with inquiries and troubleshooting needs.
  • Collaborate with clients, engineers, product managers, and senior staff to resolve issues efficiently.
  • Document all client interactions and solutions in the case tracking system.
  • Participate in ongoing training to stay updated with the latest features and best practices of ComputerEase.
  • Mentor and assist junior analysts with inquiries and case resolutions.
  • Leverage AI tools to enhance support efficiency and effectiveness.

Qualifications

  • Required Qualifications:
  • 3+ years of experience in a support role, preferably with Deltek ComputerEase or other Deltek ERP solutions.
  • US Citizenship is required for this position.
  • Advanced knowledge of accounting principles and practices.
  • Strong problem-solving and troubleshooting skills.
  • Excellent communication skills, both written and verbal.
  • Ability to work effectively in a remote, collaborative team environment.
  • A proactive and positive attitude, with a willingness to learn and grow within the organization.
  • Preferred Qualifications:
  • Experience with Deltek's Professional Services ERP solutions (Ajera, ComputerEase, Vantagepoint, Vision).
  • Previous mentoring or leadership experience in a support environment.
  • Familiarity with AI-driven support tools and technologies.

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