Senior Strategy Manager (CXAI)

Who We Are

Location and Flexibility

• The role operates remotely in Canada or from the Toronto, Ontario office.
• The position requires availability to work from 9 AM to 5 PM Eastern Time.

The Opportunity

Responsibilities

• Activate vendor partnerships and internal tools from evaluation through launch and post-launch.
• Own a six-, twelve-, eighteen-, and twenty-four-month product strategy roadmap.
• Lead senior leadership updates and cross-functional working sessions.
• Develop sales collateral, enablement materials, and external-facing content with product marketing.
• Set up commission structures, pricing logic, and revenue recognition with commercial and finance teams.
• Validate use cases and requirements with operations teams.
• Define pilot scope, success metrics, and exit criteria for a customer account.
• Build product catalogs and internal toolkits.
• Manage PMO intake and governance for product and partnership requests.
• Mentor and coach the Product Manager on the team.

Qualifications

• Bring 8–12 years of product management, program management, or related experience in large enterprise environments.
• Have experience leading centralized PMO or product operations functions.
• Demonstrate end-to-end partnership activation or product launch experience.
• Have strong executive presence and cross-functional stakeholder alignment skills.
• Be highly organized, structured, and able to manage multiple workstreams and dependencies.
• Have strong written and verbal communication skills.
• BPO, contact center, CX technology, or enterprise SaaS experience is strongly preferred.
• Pilot design, partner onboarding, or enterprise deployment experience is an asset.

Bonus Points

• Familiarity with AI, automation, or workforce management platforms.
• Experience in management consulting or business transformation.
• Exposure to revenue operations, commercial enablement, or channel partner programs.

Compensation

• Compensation range is CAD 112,000 to CAD 140,000.