Senior Manager, Client Strategy - Pursuit Studio

Responsibilities

• Own the commercial narrative: Partner with Sales and Industry Leaders to build the end-to-end, strategically differentiated narrative for major client proposals and commercial investments from lean research and initial ideation through on-site C-level presentation.
• Shape the pipeline early: Catalyze portfolio expansion and new logo opportunities as early as possible in the sales cycle. Build audience-tailored messaging that lands with digital transformation leaders, contact center operations leaders, and executive sponsors across industries.
• Facilitate strategic workshops: Design and run thoughtfully curated sessions that bring clarity to stakeholders and synthesize post-workshop outputs into clear, actionable recommendations and digital directions rooted in the client’s business.
• Map business and user pain to best-in-class solutions: Conduct lean pre-sales user and market research, mapping high-priority business needs and unmet user needs to digital concepts and TELUS Digital service offerings across industries.

Qualifications

• 7+ years of experience in digital product strategy, management consulting, or a high-growth technology company, with a track record of leading client-facing commercial engagements
• Proven CX expertise within the contact center. You know what good looks like for agents, customers, and operations leaders
• Proven ability to scope, refine, and pitch commercial opportunities, working cross-functionally from pre-sale discovery through post-sale expansion
• Expert communicator and storyteller: you command the room with C-level audiences and craft compelling narratives in Google Slides or equivalent
• Deep command of digital strategy, including user-centered research methods, journey mapping, product roadmap development, and design thinking frameworks with enough technical grounding to keep recommendations real
• Hands-on experience with enterprise AI tools day-to-day, paired with active curiosity to explore emerging technologies as they hit the market
• Experience designing and facilitating strategic stakeholder workshops, capturing complex input, and turning it into clear direction

Bonus Points

Equal Opportunity Employer