Senior Staff Technical Program Manager - Moveworks

Prior IC senior TPM experience at a hyperscaler, large SaaS platform, or AI-first company.

Comfort operating across SaaS, on-prem regulated, and government cloud (FedRAMP, IL5) deployment models.

Experience leading post-acquisition technical integration programs at scale.

Background in agentic AI, conversational AI, or AI assistant platforms — you understand why agent runtimes, tool calling, RAG, and evals are not the same problem.

Quarter 1: You have a grasp of the Moveworks replatform roadmap and are driving the execution plan for the first release helping the team address blockers. Engineering leaders across ServiceNow and Moveworks trust your judgment and pull you into the rooms that matter.

Quarter 2: You are able to scale to drive multiple releases going on in parallel on the Moveworks replatforming roadmap as well as the current infrastructure expansion and improvement initiatives, and proactively surface key risks to the plans and drive the path to mitigation. The executive staff has confidence in the plan because the plan is honest.

Quarter 3-4: Team has successfully delivered 1 or 2 releases on the roadmap under your leadership; major milestones land on time and at quality, and you are a trusted partner for infrastructure leadership and team

This role is especially compelling for senior TPMs who have operated in high-scale infrastructure environments and want more ownership than a narrowly-scoped platform program can offer. You will get the scale, technical complexity, and executive visibility of a large technology company, combined with the pace, ambiguity, and scope expansion of a fast-growing AI business unit.

Most senior TPM roles come with a fixed scope and focus on driving meetings and reporting the status. This one is different. It is a seat at the center of the Moveworks BU which is growing at an unprecented rate — your scope will expand as the BU scales. You will be measured by the technical and business outcomes you drive. If you thrive in an environment where you have the agency to move the needle for the company and learn something new every single day, then this role is for you.

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

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