Principal Platform Architect

Platform operating model adopted and actively governing demand, releases, and technical standards.

Reduction in technical debt and improvement in platform health metrics.

Consistent architecture decisions across all implementation partners.

Increased adoption of strategic platform capabilities, including AI and automation.

Demonstrable alignment between platform roadmap and business outcomes.

ServiceNow is embedded as a strategic enterprise platform with clear governance models in place.

Platform standards are consistently applied across all delivery teams.

Technical risks are reduced, and scalability is maintained.

You are recognised as a trusted advisor on platform strategy and governance, complementing the CSE’s business-value leadership.

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

12+ years of experience in enterprise architecture, solution strategy, and program leadership.

Proven experience engaging at Executive level to influence platform direction and business outcomes.

Track record of defining multi-workflow, enterprise-scale architectures and governance models.

Strong ability to operate as a program-level architect, guiding multiple teams and partners toward a unified vision.

Expertise in platform strategy, integration patterns, and complex delivery governance.

ServiceNow Certified Master Architect (CMA) plus other architecture and governance framework certifications are highly desirable.

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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