Senior / Staff Cloud Infrastructure Engineer

Lead incident response, root cause analysis, and post-mortems

Improve system resilience by addressing root causes and preventing recurrence

Identify and close monitoring and operational gaps before they surface as incidents

Maintain production-grade documentation for critical systems, including architecture diagrams, SOPs, and incident runbooks

Ensure documentation enables independent execution by other engineers

Keep documentation aligned with system reality as environments evolve

Deliver consistent, measurable improvements across automation and toil reduction, observability coverage and quality, security posture and compliance readiness, and operational processes and tooling. Approach problems with a systems mindset: fix root causes, not symptoms.

CORE EXPECTATION

5+ years of infrastructure / cloud systems experience, with substantial recent hands-on AWS ownership

Strong hands-on experience with core AWS services (EC2, S3, RDS, EKS, IAM, VPC, etc.)

Working experience with GCP (Compute Engine, GKE, IAM, etc.)

Experience building or significantly evolving an observability stack (Datadog preferred)

Proven ability to operate with autonomy: identifying problems, designing solutions, and driving outcomes

Experience in regulated or compliance-driven environments (HIPAA, GDPR, NIST, SOC 2, or equivalent)

Strong scripting and automation skills (Bash, Python, or equivalent)

Experience with Infrastructure as Code (Terraform preferred)

Ability to produce clear, production-quality technical documentation

Must be legally authorized to work in Canada

AWS or GCP certifications

Kubernetes experience (EKS, GKE)

Experience scaling infrastructure in a high-growth SaaS environment

Background in healthcare, life sciences, or government-facing systems

Experience acting as a senior or leading technical voice within a team

We work on infrastructure supporting real-world clinical and academic research across North America and Europe with high ownership, direct collaboration with engineering and leadership, and the chance to build a best-in-class SysOps function from a strong foundation.