IT Support Specialist

Lasso Informatics is a SaaS start-up with a live research data management and analysis platform that brings together multi-modal (imaging, genetics, behavioral, and biosample) data for large-scale studies. Thousands of researchers across the globe rely on our platform today, and we are rapidly iterating and improving to push the boundaries of what is possible in research data management.

We live to innovate, and empower scientists to focus on the science, not the technology, leading to a faster time to science and cure.

Our team is incredibly diverse both by background and expertise, and that is not by accident. We believe that the most creative and powerful solutions come from different ways of thinking about the world. You will be working in an inspiring ecosystem alongside world-renowned professionals in medicine, physics, engineering, imaging, epidemiology, software development, and genetics. We thrive on empowering our colleagues to be thought leaders and innovate fresh new solutions for an exciting and rapidly changing field

The Role

As our IT Support Specialist, you'll be the first point of contact for internal IT support at Lasso. You'll work closely with our IT & Insights Lead to keep our Microsoft 365 / Entra ID environment, Atlassian suite, device fleet, and SaaS applications running smoothly, and you'll help every employee get unblocked quickly when something isn't working.

User Support & Service Desk

Act as the first point of contact for IT support requests through Jira Service Management

Triage, respond to, and resolve day-to-day requests covering access, licensing, and device issues

Run onboarding and offboarding workflows: account provisioning, license assignment, device enrollment

Maintain IT documentation and self-service knowledge base articles

Identity & Access Management