Senior Specialist - Training
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Develop and execute training programs for onboarding and skill enhancement, collaborating with teams to ensure consistency and using data to improve strategies.
Key Skills for This Role
Responsibilities
- Design and manage structured onboarding programs for new GSC hires and BPO staff.
- Develop role specific training programs including customer service skills, system, and escalation handling.
- Implement a mix of e learning modules, interactive workshops, and real time coaching.
- Align training content with Knowledge Management resources and operational workflows.
- Work closely with BPO partners and internal teams to maintain training consistency.
- Track and report training completion rates, assessment scores, and post training performance improvements.
- Use data driven insights to refine training strategies and ensure alignment with business objectives.
Requirements
- Experience in training program development and delivery
- Knowledge of onboarding processes and e learning methodologies
- Strong collaboration and communication skills
Full Job Posting
Training Program Development & Execution
- Design and managing structure onboarding programs for new GSC hires and BPO staff.
- Develop role specific training programs, including customer service skills, system, and escalation handling.
- Implement a mix of e learning modules, interactive workshops, and real time coaching to enhance learning effectiveness.
Collaboration & Continuous Improvement
- Align training content with Knowledge Management resources and operational workflows to ensure accuracy.
- Work closely with BPO partners and internal teams to maintain training consistency across all service channels.
- Stay updated on industry best practices and emerging training methodologies to enhance GSC staff capabilities.
- Track and report training completion rates, assessment scores, and post training performance improvements.
- Use data driven insights to refine training strategies and ensure alignment with business objectives.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Qiddiya Investment Company
Senior Manager - Development Audit
Riyadh, KSA
Plan and execute risk-based audits across capital project activities. Review governance, processes, and control environments related to development such as design and delivery f...
Senior Legal Counsel
Saudi Arabia, KSA
Manage litigation, arbitration, mediation, and other dispute resolution matters. Provide legal advice on disputes, claims, and regulatory investigations. Develop dispute resolut...
Assistant Manager - Motorsport Strategy
Riyadh, KSA
Support strategic planning and delivery of motorsport assets, conduct feasibility studies, coordinate cross-functional projects, and manage partnerships and events.
Senior Manager - Talent Acquisition
Riyadh, KSA
Lead end-to-end recruitment lifecycle, manage a team, develop talent acquisition strategies, optimize processes, and track recruitment metrics for effective hiring.
Assistant Manager - Motorsport Strategy
Riyadh, KSA
Qiddiya Investment Company seeks an Assistant Manager to support strategic planning and delivery of the Motorsport portfolio. The role involves developing business cases, coordinating cross-functional projects, and manag
Senior Legal Counsel
الرياض, KSA
Qiddiya Investment Company is seeking a Senior Legal Counsel to manage litigation, arbitration, and dispute resolution matters. The role involves providing legal advice, developing dispute resolution strategies, and mana
Manager - Smart Systems
Riyadh, KSA
Lead development and enhancement of smart application solutions, manage applications team, drive innovation, and ensure technology delivers business value.
Director - Contracts & Procurement
Riyadh, KSA
Lead procurement planning, manage contract lifecycle, support vendor performance, and coordinate with various functions; requires strong procurement and contracts management exp...
Senior Manager - Development Audit
Riyadh, KSA
Senior Legal Counsel
Saudi Arabia, KSA
Assistant Manager - Motorsport Strategy
Riyadh, KSA
Senior Manager - Talent Acquisition
Riyadh, KSA
Assistant Manager - Motorsport Strategy
Riyadh, KSA
Senior Legal Counsel
الرياض, KSA
Manager - Smart Systems
Riyadh, KSA
Director - Contracts & Procurement
Riyadh, KSA