Senior Specialist, Operations
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Key skills for this role
About the Role
Innocap seeks a Senior Specialist for Platform Operations to oversee operational service delivery, manage client communications, and mentor junior team members. Requires seasoned experience in operations and middle office functions within financial services.
Key Skills for This Role
Responsibilities
- Oversee operational service delivery for assigned clients, ensuring adherence to SLAs and processes
- Manage client and hedge fund manager communications regarding operating model, onboarding, and liquidation
- Provide expert support to clients and internal teams in resolving operational issues
- Allocate tasks to junior team members and facilitate cross training
- Develop deep expertise in Innocap’s proprietary technology and lead improvement initiatives
- Support senior management in executing strategic vision
- Mentor and coach team members
- Ensure comprehensive documentation of all client processes
- Foster collaborative relationships with leaders across departments
Requirements
- University degree in finance or related field
- Seasoned experience in operations and middle office functions
- Experience supporting complex operational control frameworks
- Remarkable interpersonal skills and client focused mindset
- Demonstrated leadership qualities and proactive approach
- Excellent presentation skills
- Experience in problem solving and decision making roles
Full Job Posting
About Innocap
- Innocap is the leading Dedicated Managed Account Platform (DMAP) globally.
- Over US$125 billion on the platform and more than 530 employees globally.
- Transforming how allocators access and manage alternative investments.
About The Role
- Platform Operations team performs critical functions on dedicated managed account platforms.
- Primary responsibilities include complex funds reconciliations, margin & OTC collateral management, and OTC derivatives settlement.
- Candidate will work closely with Innocap clients, hedge fund managers, clearing and OTC counterparties, and administrators.
Key Responsibilities
- Oversee operational service delivery for assigned clients, ensuring adherence to SLAs and processes.
- Manage client and hedge fund manager communications regarding operating model, onboarding, and liquidation.
- Provide expert support to clients and internal teams in resolving operational issues.
- Allocate tasks to junior team members and facilitate cross training.
- Develop deep expertise in Innocap’s proprietary technology and lead improvement initiatives.
- Support senior management in executing strategic vision.
- Mentor and coach team members.
- Ensure comprehensive documentation of all client processes.
- Foster collaborative relationships with leaders across departments.
Primary Qualifications & Skills
- University degree in finance or related field.
- Seasoned experience in operations and middle office functions.
- Experience supporting complex operational control frameworks.
- Remarkable interpersonal skills and client focused mindset.
- Demonstrated leadership qualities and proactive approach.
- Excellent presentation skills.
- Experience in problem solving and decision making roles.
- Ability to think and act proactively, and to multi task.
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