Senior Specialist - Invoice Processing, Finance and SCM (145017)

Job Summary

Key Responsibilities

• Handle queries and provide timely resolution within SLA timelines
• Monitor and manage backlogs, escalations, and aging cases, ensuring closure and client satisfaction
• Perform root cause analysis (RCA) for recurring issues and implement preventive controls
• Execute end-to-end PTP transactions (Invoice, SES, query resolution)
• Raise and resolve queries with vendors and internal stakeholders
• Maintain accuracy and compliance as per SOPs and client guidelines
• Support supplier enablement activities (vendor onboarding, communication)
• Work on ticketing tools (SNOW) for issue tracking and resolution
• Coordinate with clients for day-to-day operational queries and clarifications
• Identify basic issues and escalate as per defined process
• Willingness to work in global shift rotations supporting US, UK, APAC, and EMAE regions

Required Skills & Experience

• Experience in PTP / Accounts Payable / Procurement Operations
• Hands-on experience in Invoice Processing
• Exposure to client interaction / client-facing environment

Technical Skills

• Working knowledge of: SAP, Ariba / Coupa, ServiceNow (SNOW)