Senior Specialist - Design & Delivery
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Key skills for this role
About the Role
Qiddiya Investment Company seeks a Senior Specialist to oversee Material Control and Event Management systems in the Food & Beverage and entertainment sectors. The role involves system implementation, support, process improvement, and cross-functional collaboration.
Key Skills for This Role
Responsibilities
- Support the Senior Manager in managing F&B Material Control and Event Management systems
- Collaborate with cross functional teams to identify, recommend, and implement process improvements
- Support the closure of ServiceNow tickets related to Material Control and Event Management applications
- Develop and maintain system documentation, process guides, and support procedures
- Provide training and support to business users and team members on system functionality
- Coordinate with Application Operations teams to facilitate smooth project handovers and ongoing support
- Provide Level 2 support for Material Control and Event Management applications
- Monitor system performance, identify areas for improvement, and proactively address operational risks
- Coordinate project schedules, resources, and stakeholder engagement
- Support Material Control applications including inventory management, procurement, warehouse management, recipe and cost control, food waste management, and stock management systems
Requirements
- Bachelor's degree in IT or related field
- Minimum of 3 4 years of experience in material control or event management systems within the entertainment industry
- Strong service support skills with a proven track record of successful assistance in project delivery
Full Job Posting
Role Overview
- The Senior Specialist Design & Delivery will oversee implementation, support, and management of Material Control systems within the Food & Beverage sector and Event Management systems across Qiddiya and SEVEN.
- Requires strong understanding of F&B operations, inventory and material control processes, and event management systems within entertainment, hospitality, and leisure industries.
Key Responsibilities
- Support the Senior Manager in managing F&B Material Control and Event Management systems.
- Collaborate with cross functional teams to identify, recommend, and implement process improvements.
- Support the closure of ServiceNow tickets related to Material Control and Event Management applications.
- Develop and maintain system documentation, process guides, and support procedures.
- Provide training and support to business users and team members on system functionality and processes.
- Stay updated on industry trends, technologies, and best practices related to Material Control and Event Management systems.
- Coordinate with Application Operations teams to facilitate smooth project handovers and ongoing support.
- Provide Level 2 support for Material Control and Event Management applications, coordinating with vendors and third party providers for Level 3 issue resolution.
- Monitor system performance, identify areas for improvement, and proactively address operational risks.
- Coordinate project schedules, resources, and stakeholder engagement to ensure successful delivery and operational continuity.
- Support Material Control applications, including inventory management, procurement, warehouse management, recipe and cost control, food waste management, and stock management systems.
- Support Event Management platforms, including event planning, registration, ticketing, venue management, guest management, accreditation, and workforce scheduling systems.
Requirements
- Bachelor's degree in IT or related field.
- Minimum of 3 4 years of experience in material control or event management systems within the entertainment industry.
- Strong service support skills with a proven track record of successful assistance in project delivery.
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