Senior Specialist, Customer Care

Process Improvement

Position Requirements

• Previous experience in a call centre or customer care role, with a strong understanding of processes and procedures. Minimum 3-5 years’ experience.
• Community pharmacy experience would be an asset or experience in customer care in any healthcare field.
• Advanced technical skills and expertise in troubleshooting issues.
• Bilingual French/English (good written and verbal skills) is strongly preferred.
• Excellent communication and interpersonal skills, with the ability to effectively mentor and assist frontline agents.
• High level of professionalism – dealing with customers and colleagues.
• Strong problem-solving abilities and the ability to handle escalated customer issues with professionalism and empathy.
• Proficiency in documenting customer interactions and resolutions accurately for reference and reporting purposes.
• Ability to work collaboratively in a fast-paced, high order volume environment and contribute to the success of the customer care team.
• Continuous learning mindset with a willingness to stay updated on industry trends and best practices in customer care.
• Experience with Microsoft Office Suite is a must. Additional experience with Salesforce, SAP, AS/400, Power BI would be beneficial.

Additional Information

Our Base Pay Range for this position

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• McKesson job postings are posted on our career site: careers.mckesson.com .

McKesson is an Equal Opportunity Employer