Senior Specialist - CCU Operator

· Monitor operational systems, dashboards, CCTV/VSS platforms, communication channels, and operational applications.

· Maintain real-time visibility of operational activities, assets, events, and incidents.

· Identify abnormal conditions, operational disruptions, and emerging risks and initiate the required escalation.

· Receive, assess, classify, and log incidents in accordance with approved procedures.

· Coordinate incident response activities with relevant departments and stakeholders.

· Escalate incidents according to approved escalation matrices and track them through to closure.

· Support business continuity and emergency response activities during major events or disruptions.

· Liaise with operational teams, contractors, service providers, control rooms, and relevant stakeholders.

· Support cross-functional coordination during routine operations and major incidents.

· Facilitate timely communication and accurate information flow between operational entities.

· Provide the Shift Manager with operational updates, status information, and task follow-up.

· Maintain accurate shift logs, incident records, service updates, and operational reports.

· Prepare daily, weekly, and ad hoc operational reports as required.

· Conduct structured shift handovers to maintain operational continuity.

· Ensure operational records are complete, traceable, and retained in accordance with requirements.

· Ensure compliance with policies, SOPs, operational playbooks, escalation mechanisms, and regulatory requirements.

· Participate in operational readiness reviews, daily briefings, drills, and exercises.

· Maintain operational discipline and process compliance throughout all shifts.

· Analyze operational information and identify opportunities to improve workflows, reporting, and service performance.

· Contribute to lessons learned reviews and post-incident analysis.

· Support the development and enhancement of procedures, playbooks, and work instructions.

· Track key operational KPIs and raise alerts when approved thresholds are breached.

· Guide and support junior CCU Operators in the execution of operational duties.

· Support onboarding, coaching, and knowledge transfer on CCU systems and emergency response protocols.

· Promote a culture of safety, collaboration, accountability, and operational excellence.