Senior Spa Therapist - Female
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Key skills for this role
About the Role
The Luxury Collection seeks a Senior Spa Therapist to provide massage services, ensure guest comfort, and maintain service consistency. Requires National Massage Certification and at least 1 year of related experience.
Key Skills for This Role
Responsibilities
- Provide massage services to guests using props and/or products
- Promote, sell, and answer questions about spa/salon services
- Ensure guest comfort and safety throughout service
- Maintain cleanliness of tools, workstation, and treatment room
- Check computer for schedule updates and inform providers of changes
- Complete requisitions, stock, organize, and dispense products and supplies
- Inspect work areas and tools/equipment to ensure conformance to standards
- Handle inappropriate guest behavior by stopping service and informing supervisor
- Assist management in hiring, training, scheduling, counseling, and coaching employees
- Report accidents, injuries, and unsafe work conditions to manager
Requirements
- National Massage Certification
- At least 1 year of related work experience
- Technical, Trade, or Vocational School Degree
Full Job Posting
Position Summary
- Advise employees on in house groups, policy changes, or other pertinent information.
- Ensure consistency in services provided across providers.
- Provide massage services to guests using props and/or products.
- Promote, sell, and answer questions about spa/salon services.
- Ensure guest comfort and safety throughout service.
- Maintain cleanliness of tools, workstation, and/or treatment room throughout shift.
- Secure supplies and equipment at the end of each shift.
- Check computer for updates and changes to schedule and inform providers of last minute changes.
- Complete requisitions, stock, organize, and dispense products and supplies.
- Inspect work areas and tools/equipment to ensure conformance to company standards.
- Handle inappropriate guest behavior by stopping service and informing supervisor/manager.
- Maintain current licensure in service area.
Additional Responsibilities
- Assist management in hiring, training, scheduling, counseling, and motivating and coaching employees.
- Serve as a role model.
- Report accidents, injuries, and unsafe work conditions to manager.
- Complete safety training and certifications.
- Follow all company policies and procedures.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests’ service needs.
- Thank guests with genuine appreciation.
- Speak with others using clear and professional language.
Preferred Qualifications
- Education: Technical, Trade, or Vocational School Degree.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: Less than 1 year supervisory experience.
Required Qualifications
- License or Certification: National Massage Certification
About The Luxury Collection
- The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers authentic experiences.
- Our more than 100 years of experience began in 1906 under the Italian CIGA brand.
- Each luxury hotel and resort is a unique expression of its locale.
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