lever
Senior Solutions Engineer
Suger
Vancouver, CAN
Full-time
Senior · 4+ years experience
Hybrid
CAD 120000-160000 yearly / year
Discovered Today
JavaScriptPythonGo
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
JavaScriptPythonGo
Key Skills for This Role
JavaScriptPythonGo
Full Job Posting
- Work directly with customers to understand technical requirements and map workflows to Suger’s APIs, integrations, and AI-powered automation.
- Lead technical discovery, demos, walkthroughs, and AI-enabled proof-of-concepts, helping customers understand how intelligent workflows fit into their systems.
- Guide customers through onboarding, implementation, and go-live, including AI-assisted workflows that automate marketplace and billing processes.
- Troubleshoot API issues, investigate logs, validate configurations, and support escalations across both traditional services and AI-backed components.
- Collaborate with Engineering to reproduce issues, debug complex systems, and ensure clear technical handoffs.
- Partner with Product and Customer Success to surface customer needs, especially around AI reliability, explainability, and automation, and influence the roadmap.
- Create and maintain technical documentation, playbooks, and sample code for APIs, integrations, and AI-powered workflows.
- Translate complex technical and AI-related concepts for both technical and non-technical audiences.
- Support Sales with technical alignment throughout the deal cycle, including positioning AI-driven value in customer conversations.
- 4+ years in either a Software Engineer (solutions-focused), Solutions Engineer, Solutions Architect, or similar technical customer-facing role.
- Ability to read and write code (JavaScript, Python, Go preferred, or similar).
- Experience debugging backend systems, APIs, or cloud-based applications.
- Strong communication skills with professional English proficiency, and the ability to explain technical problems and solutions clearly and pragmatically.
- Comfort working directly with enterprise engineering teams and business stakeholders.
- Experience supporting both pre-sales and post-sales technical activities.
- Interest in or experience with AI-enabled systems, such as automation platforms, AI agents, or LLM-backed services (hands-on ML experience not required).
- Bonus: exposure to cloud marketplaces, SaaS billing, metering, revenue platforms, or workflow automation systems.
- Base Salary Range: $120,000 - $160,000 CAD/year.
- Competitive compensation and equity plan.
- Work alongside a top-notch product and engineering team with experience at Google, Meta, Salesforce, Pave, Motive, and Square - building AI agent and AI infrastructure SaaS at scale.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Suger
Account Executive — Partner Relationship Management (PRM)
San Francisco, USA
MidFull-time
Discovered 2 weeks agoView →
Marketing Manager
Vancouver, CAN
ManagerFull-time
Suger is seeking a Marketing Manager to build and scale its organic growth engine for a B2B SaaS platform serving cloud marketplaces. The role owns content, positioning, SEO and growth experiments while partnering with P
Discovered 2 weeks agoView →
GTM Engineer
San Francisco, USA
Discovered 1 weeks agoFull-time
Senior Product Manager
San Francisco, USA
Discovered 1 weeks agoFull-time
Account Executive — Partner Relationship Management (PRM)
San Francisco, USA
Discovered 2 weeks agoFull-time
Marketing Manager
Vancouver, CAN
Discovered 2 weeks agoFull-time
Senior Marketing Manager
San Francisco, USA
Discovered 2 weeks agoFull-time
Marketing Manager
Vancouver, CAN
Discovered 2 weeks agoFull-time
Senior Product Manager
Vancouver, CAN
Discovered 3 weeks agoFull-time
Technical Recruiter
Vancouver, CAN
Discovered 3 weeks agoFull-time