Senior Solutions Engineer - Data Protection

At N-able, we’re not just helping businesses be secure; we’re redefining what it means to be cyber resilient.

Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence.

But the real power behind it all?

Our people.

We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference.

If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do, and in you.

As a Cove Data Protection Solutions Engineer, you will serve as a trusted technical advisor helping MSPs and customers maximize the value of N-able Cove Data Protection.

You will partner with customers, Customer Success, Product Management, Engineering, and Sales to improve backup reliability, accelerate recovery outcomes, optimize data protection strategies, and drive long-term customer success.

• Act as the primary technical advisor for customers using N-able Cove Data Protection.
• Drive adoption and optimization of Cove backup, recovery, disaster recovery, and data protection capabilities.
• Conduct backup architecture and data protection reviews, providing best-practice recommendations.
• Guide customers on backup policy design, retention strategies, recovery testing, and operational maturity.
• Support deployments across servers, workstations, Microsoft 365, and cloud-first backup environments.
• Partner with Support and Engineering to troubleshoot backup failures, restore issues, and performance concerns.
• Deliver technical workshops, enablement sessions, and data protection reviews.
• Support renewals, expansions, and retention initiatives alongside Customer Success and Account Management.
• Provide customer feedback to Product and Engineering to influence future Cove platform enhancements.
• Serve as a data protection subject matter expert during escalations and strategic customer engagements.
• 3+ years in Solutions Engineering, Backup Engineering, Technical Consulting, Professional Services, or a related data protection role.
• Experience with backup and recovery platforms, disaster recovery, cloud backup, or BCDR solutions.