Senior Solution Architect (Oracle Utilities / DCX)
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Key skills for this role
About the Role
We are seeking a highly experienced Solution Architect to lead the design and implementation of digital transformation projects for major utility providers. The id.
Key Skills for This Role
Responsibilities
- Design and implement Oracle DCX integrated with CCS for large scale utility providers (10M+ customers).
- Lead digital customer journey strategies, including onboarding, billing, payments, service requests, and outage management.
- Integrate Oracle DCX with external systems via Oracle Integration Cloud (OIC) and secure APIs using OAuth2 and IDCS.
- Direct cross functional teams across DCX, CCS, and OIC workstreams while ensuring compliance with global data protection standards.
- Develop complex technical designs for CC&B upgrades, including Maintenance Objects (MO), Change Handlers, and Business Services.
- Lead Proof of Concept (POC) developments to validate solutions, reduce technical risk, and oversee the creation of TDDs and UTRs.
Requirements
- Expert level knowledge of Oracle Utilities Customer Cloud Service (CCS), CC&B (v2.5 to v2.7+), and MDM
- Proficient in OUAF, Java, Groovy Scripting, XAI, and Web Services (REST/SOAP)
- Hands on experience with BPA Scripts, Plugin Scripts, Service Scripts, UI Maps, Zones, and Business Objects
- Experience with OCI/AWS architecture, CI/CD pipelines, and WebLogic/WebCenter portal installation
- Strong background in Agile, Scrum, and SAFe frameworks
Full Job Posting
Role Overview
- We are seeking a highly experienced Solution Architect to lead the design and implementation of digital transformation projects for major utility providers.
- The ideal candidate will have a deep technical background in Oracle Utilities Customer Cloud Service (CCS) and Digital Customer Self Service (DCS/DCX), with a proven track record of managing large scale migrations and customer experience enhancements.
Key Responsibilities
- Architectural Leadership: Design and implement Oracle DCX integrated with CCS for large scale utility providers (10M+ customers).
- Digital Strategy: Lead digital customer journey strategies, including onboarding, billing, payments, service requests, and outage management.
- System Integration: Integrate Oracle DCX with external systems via Oracle Integration Cloud (OIC) and secure APIs using OAuth2 and IDCS.
- Team Management: Direct cross functional teams across DCX, CCS, and OIC workstreams while ensuring compliance with global data protection standards.
- Technical Design: Develop complex technical designs for CC&B upgrades, including Maintenance Objects (MO), Change Handlers, and Business Services.
- Quality Assurance: Lead Proof of Concept (POC) developments to validate solutions, reduce technical risk, and oversee the creation of TDDs and UTRs.
Required Technical Skills
- Core Platforms: Expert level knowledge of Oracle Utilities Customer Cloud Service (CCS), CC&B (v2.5 to v2.7+), and MDM.
- Development Tools: Proficient in OUAF, Java, Groovy Scripting, XAI, and Web Services (REST/SOAP).
- Configuration: Hands on experience with BPA Scripts, Plugin Scripts, Service Scripts, UI Maps, Zones, and Business Objects.
- Cloud & DevOps: Experience with OCI/AWS architecture, CI/CD pipelines, and WebLogic/WebCenter portal installation.
- Methodologies: Strong background in Agile, Scrum, and SAFe frameworks.
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