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Senior Software Licensing Specialist
Cprime
Remote, IND
Full-time
Senior · 5+ years experience
Remote
Discovered 3 weeks ago
SalesforceJiraJira Service ManagementAtlassian Partner PortalMicrosoft ExcelAWS Marketplace
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- Manage the end-to-end software licensing and maintenance renewal lifecycle, ensuring timely, accurate, and customer-focused execution.
- Prepare, review, and maintain software licensing quotes for new licenses, maintenance renewals, upgrades, and cross-grades using Salesforce, Jira Service Management, Atlassian Partner Portal, Excel, and vendor pricing.
- Manage and prioritize software licensing requests and renewal opportunities, ensuring adherence to service levels and business priorities.
- Research customer contracts, licensing entitlements, renewal history, and software requirements using Salesforce and vendor portals to ensure quote accuracy and licensing compliance.
- Maintain customer renewal schedules and proactively monitor upcoming renewal opportunities, engaging customers to support timely contract renewals.
- Process software licensing orders, maintenance renewals, and purchase confirmations while ensuring a seamless customer experience.
- Serve as the primary point of contact for software licensing and renewal inquiries, providing timely support and managing customer expectations throughout the sales and renewal lifecycle.
- Partner closely with Sales Account Executives, Professional Services, Consulting Delivery, Finance, Accounts Receivable, and Collections teams to support licensing opportunities and customer renewals.
- Build and maintain strong relationships with customers, software vendors, and internal stakeholders to deliver an exceptional customer experience.
- Identify and communicate software renewal, cross-sell, and upsell opportunities to the Sales team to support revenue growth.
- Maintain accurate customer, contract, licensing, and renewal data in Salesforce and other business systems, ensuring data integrity.
- Prepare and deliver renewal pipeline, operational status, and management reports while tracking renewal performance and reasons for lost business.
- Contribute to process improvement initiatives by documenting, streamlining, and automating licensing and renewal workflows to improve operational efficiency.
- Bachelor's degree in Business, Commerce, Information Technology, or a related discipline.
- 5+ years of experience in Software Licensing, Software Renewals, Sales Operations, Customer Success, Contracts Administration, or Sales Support.
- Minimum 4 years of experience in a corporate environment.
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