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Jira Administrator
Cprime
Denver, USA
Contract
Entry
Onsite
Discovered 1 weeks ago
Free
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- Installing, configuring, maintaining, administering, and enhancing JIRA Core, JIRA Software, Confluence, JIRA Service Management, and key 3rd party add-ons
- Helping guide the configuration and documentation of client JIRA and Confluence instances
- Accurately gather and translate client requirements, assumptions, and constraints into project deliverables
- Working with customers to enable custom workflows, fields, screens, dashboards, and reports
- Creating and managing complex configuration elements including project workflows, screen schemes, permission schemes, and notification schemes
- Advising on best-practice configuration and recommendations to avoid common pitfalls and challenges
- Installing and configuring 3rd party add-ons for Atlassian products to provide enhanced capabilities (Portfolio for Jira, Structure, Tempo, Insight, etc.)
- Providing client guidance and best practice advice on Jira and Confluence usage, administration, and operational use and maintenance of the systems
- Providing support as required to client administrators and users to ensure the success of the implemented solution
- 2+ years of experience with configuration and administration of Atlassian products such as Jira Core, Jira Software, Confluence, Bitbucket, and key 3rd-party add-ons
- Have a conceptual and practical understanding of SDLC, ITIL, and Agile Frameworks
- Solid understanding of, and experience with JQL, automation rules, SLA configurations, user management, permission schemes
- Bachelor’s degree in Computer Science or related field a bonus but not required
- Ability to work independently with minimal guidance in a dynamic, ever-changing environment
- Ability to manage multiple clients and deliverables at any given time through effective time management and planning
- Demonstrate good interpersonal skills and communication, both written and spoken
- Strong organizational skills, process-oriented, drive to constantly improve quality
- Strong facilitation skills, attention to quality and detail, and a collaborative attitude
- Maintain an excellent, professional, friendly, timely, and empathetic approach to customer communications
- Enjoy what you do and have a true love of technology to solve challenging problems
- Strong work ethic, good time management, and the ability to work with diverse teams
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