Senior Software Engineer, Site Reliability Engineering

Design, create, and maintain software and systems to improve the availability, scalability, and efficiency of Thumbtack's services

Set the architectural direction of infrastructure and platform services while supporting the engineering organization

Design and implement tools and processes used for deployment, change, service, and infrastructure management

Troubleshoot and debug critical systems throughout the SDLC

Contribute to the evolution and performance of capabilities we provide to engineering as a platform organization

Capacity planning and demand forecasting, anticipating performance bottlenecks

Participate in rotating on-call duties

Extensive fluency in AWS and Linux

Ability to effectively read, write, and debug code in programming languages like but not limited to: Python, Go, PHP, Javascript

Expertise in designing, analyzing, and troubleshooting large-scale distributed systems across web technologies like: DNS, TLS, HTTP/S, TCP/IP

Ability to decompose complex problems while understanding the tradeoffs necessary to deliver impact

5 years of experience managing infrastructure and systems

Demonstrable knowledge of instrumenting, operating, and observing a distributed system of microservices in a production cloud environment

Ability to communicate clearly and effectively to cross functional partners of various technical levels

Passion for reducing toil and improving developer experience

$600B+ — opportunity in Thumbtack’s market home services

4.5M+ — customers in past 12 months

100M — projects started on Thumbtack

15M — 5-star reviews

$3.2B — valuation (as of June 2021)

In addition to our virtual-first model, we offer:

Recharge with PTO, in addition to 20 company-wide holidays each year, including a week-long end-of-year shutdown.

$1,000 USD/$1,400 CAD annual stipend for professional development, self care, office set-up and more. We also provide cell phone and Wi-Fi reimbursements.

All parents receive up to 12 weeks of paid parental leave, and birthing parents receive 8 additional weeks, for a total of 20 weeks of 100% paid parental leave (US & CAN).

12 coaching sessions and 12 therapy sessions for yourself and your dependents. We also offer one-on-one financial guidance from a financial wellness provider.

$450 USD/CAD quarterly stipend to book a pro on Thumbtack for virtual or in-person services — anything from home care services to planning a child’s birthday party and beyond.

Claude Enterprise (Claude.ai, Claude Code, Cowork, Claude Desktop, Ask Thumbtack), OpenAI Enterprise ChatGPT & Codex, Cursor, Gemini Enterprise, Granola, Coda AI, Zoom AI Companion, Linear, and more. *Access varies based on location, team, and role.