Senior Software Engineer

Job Summary

Key Duties and Responsibilities

• Analyze requirements and translate them into secure, scalable .NET-based solutions.
• Design, develop, enhance, and maintain applications using C#, .NET Core, ASP.NET, MVC, and API-based architectures.
• Integrate Student Information Systems, CRM platforms, contact center systems, communication platforms, and ERP-related systems.
• Design and consume REST and SOAP services, including secure SSO and identity integrations.
• Implement cloud-native services using AWS or Microsoft Azure, including automation and CI/CD pipelines.
• Monitor, maintain, customize, and upgrade applications for availability, performance, and reliability.
• Maintain technical documentation, system designs, workflows, and implementation records.
• Perform unit, integration, regression, and user acceptance testing before production deployment.
• Provide second-level technical support for application incidents and service requests.
• Ensure compliance with information security policies, ISMS requirements, and Dubai Government regulations.
• Coordinate with infrastructure, cybersecurity, DevOps, vendors, and business stakeholders.
• Carry out other duties assigned by the line manager in support of departmental and institutional objectives.

Professional Experience

• 8–10 years of relevant enterprise software development experience with strong emphasis on .NET technologies.
• Experience integrating Student Information Systems, with Ellucian Banner preferred or a similar platform.
• Proven experience with enterprise system integrations, APIs, and middleware.
• Practical experience with CRM platforms such as Salesforce and/or ServiceNow.
• Exposure to contact center or communication platforms such as Genesys, Microsoft Teams, or Twilio is highly desirable.
• Experience supporting or integrating ERP systems is an advantage.
• Hands-on production experience with AWS or Microsoft Azure cloud platforms is required.

Education and Certifications

• A bachelor's degree in Computer Science, Computer Engineering, or a related discipline from an accredited institution is required.
• Professional experience in .NET, C#, ASP.NET, or .NET Core is mandatory.
• AWS or Microsoft Azure certifications are preferred.
• Relevant enterprise or integration certifications are an advantage.

Knowledge, Skills, and Competencies

• Strong proficiency in C#, .NET Core, ASP.NET MVC, RESTful APIs, and SOAP services.
• Knowledge of Ellucian Banner or equivalent Student Information Systems.
• Understanding of Salesforce and/or ServiceNow integration patterns.
• Familiarity with Genesys Cloud, Microsoft Teams, or Twilio integration models.
• Experience with AWS or Microsoft Azure cloud services, deployment, and security concepts.
• Strong database knowledge, including SQL Server, Oracle, or MySQL.
• Understanding of application security, data protection, and access control.
• Strong analytical, problem-solving, and troubleshooting skills.
• Ability to work effectively in a government or semi-government institutional environment.
• Strong communication and documentation skills.
• English proficiency is required; Arabic proficiency is preferred.