Senior Software Engineer – Customer Support
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
Key Skills for This Role
Full Job Posting
Responsibilities
- Understand the product in depth and how it’s used by the customer to achieve business outcomes.
- Analyze complex issues and deliver technical code-level solutions
- Collaborate with development teams to track bugs and suggest improvements
- Provide technical support during go-live phases, including: Workflow updates User interface changes Report creation Database scripting Integration configuration
- Workflow updates
- User interface changes
- Report creation
- Database scripting
- Integration configuration
- Respond to enhancement requests based on customer use cases
- Create and maintain knowledge base articles for both internal and external audiences
- Deliver hotfixes, patches, and upgrade support
- Follow and improve CRM processes to manage customer requests efficiently
- Participate in an on-call rotation to support critical customer needs
Qualifications
- Previous experience in application development, support, or sustaining engineering
- Strong development and troubleshooting skills on the Microsoft stack:
- C#, ASP.NET, MVC, SQL, Stored Procedures, JavaScript
- Exposure to Azure and cloud computing is a plus
- Familiarity with customer support tools and processes
- Strong AI mindset and familiarity with AI-enabled support solutions, troubleshooting tools, automation technologies, and delivering scalable, high-quality customer support experiences.
- Excellent written and verbal communication skills
- Ability to listen actively, understand customer pain points, and design effective solutions
- Eligibility for SC clearance and possession of a British passport
- #LI-MV1
About Company
Who we a re: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.
Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to careers@icertis.com or get in touch with your recruiter.
Company
Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries.
About Icertis
AI-powered contract lifecycle management software company serving enterprises with contract intelligence and automation.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Icertis
Senior Software Engineer, Information Security
Pune, IND
We are seeking a Senior Software Engineer – Information Security to design, implement, and support enterprise security solutions across cloud security, endpoint security, email security, vulnerability management, and SIE
Software Engineer, Cloud Site Reliability (SRE)
Pune, IND
Key Responsibilities Maintain, and troubleshoot applications in a cloud-based environment Work extensively with Microsoft Azure and Azure Kubernetes Service (AKS) Diagnose and resolve technical issues with strong trouble
Lead Sales Commissions Analyst
Pune, IND
Responsibilities Key ResponsibilitiesSales Commissions Administration Calculate and validate monthly and quarterly sales commission payouts in accordance with approved compensation plans Maintain commission plans, quotas
SaaS Product Implementation Program Manager - Public Sector
Reston, USA
At Icertis, we are revolutionizing how United States federal agencies and government organizations manage their most important contracts—spanning defense, healthcare, public safety, and more. Join our public sector team
Senior Software Engineer – Customer Support
London, GBR
We’re looking for a Software Engineer to join our Level 3 Customer Support team, dedicated to UK government customers. This is a hands-on, hybrid role based in Central London (near Liverpool Street Station), with a minim
Senior Functional Consultant, AI/ML Implementation
Pune, IND
The Senior Functional Consultant will be the primary point of contact for customers on all functional requirements related to contract intelligence, legacy contract migration, and AI-driven analytics implementations. Thi
Senior Director, Demand Generation
, USA
Reporting to the VP of Demand Generation, this leader will own the strategy, execution, and optimization of initiatives that fuel pipeline and revenue growth for Icertis’ new business segment. The ideal candidate takes a
Lead Software Engineer, Development
Pune, IND
We are looking for a skilled ASP.NET Developer with hands-on experience in designing and developing web applications. The ideal candidate should be proficient in C#, ASP.NET, and have strong expertise in integrating and
Senior Software Engineer, Information Security
Pune, IND
Software Engineer, Cloud Site Reliability (SRE)
Pune, IND
Lead Sales Commissions Analyst
Pune, IND
SaaS Product Implementation Program Manager - Public Sector
Reston, USA
Senior Software Engineer – Customer Support
London, GBR
Senior Functional Consultant, AI/ML Implementation
Pune, IND
Senior Director, Demand Generation
, USA
Lead Software Engineer, Development
Pune, IND