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As a Senior Software Engineer on our Builders, you'll be the person EvenUp turns to when something critical breaks for a customer and the clock is ticking. This team reports directly to the CPO and operates at the highest priority level in the company — which means you'll have the access, authority, and support to actually fix things, not just patch them.
You'll investigate and resolve high-severity issues across our product, ship targeted fixes under pressure, and then — critically — dig into root causes to make sure the same issue doesn't come back. This role is equal parts detective, surgeon, and architect.
There's no dedicated PM embedded in this squad. You'll be expected to bring strong product instincts to your work — understanding the customer impact of what you're fixing, making smart scope decisions on the fly, and knowing when a "good enough" fix is the right call vs. when the underlying experience needs to change.
As a Senior Software Engineer on our Builders, you'll be the person EvenUp turns to when something critical breaks for a customer and the clock is ticking. This team reports directly to the CPO and operates at the highest priority level in the company — which means you'll have the access, authority, and support to actually fix things, not just patch them.
You'll investigate and resolve high-severity issues across our product, ship targeted fixes under pressure, and then — critically — dig into root causes to make sure the same issue doesn't come back. This role is equal parts detective, surgeon, and architect.
There's no dedicated PM embedded in this squad. You'll be expected to bring strong product instincts to your work — understanding the customer impact of what you're fixing, making smart scope decisions on the fly, and knowing when a "good enough" fix is the right call vs. when the underlying experience needs to change.
Triage and resolve high-priority customer escalations across our product — diagnosing issues quickly, communicating clearly, and shipping reliable fixes
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Own the full lifecycle of an escalation: from initial investigation and customer-facing updates to root cause analysis and long-term remediation
Work cross-functionally with CS, product, and other engineering teams to gather context and coordinate fixes
Identify recurring patterns in escalations and drive systemic improvements — better monitoring, cleaner failure modes, improved error handling
Own the product scope of your fixes: define what a complete resolution looks like, consider the customer experience holistically, and flag when an issue reveals a deeper product gap
Contribute to the team's tooling and processes: runbooks, observability, escalation workflows
Participate in rotating on-call coverage for critical customer issues
Raise the quality bar across the codebase through code review, post-mortems, and direct collaboration with other squads
5+ years of professional software engineering experience
Strong debugging and investigative skills — you're energized by a gnarly bug, not intimidated by it
Experience working across a full stack or deeply in a backend system; comfort navigating an unfamiliar codebase quickly
Ability to communicate clearly and calmly under pressure — to engineers, PMs, and customer-facing teams alike
Solid judgment about when to apply a targeted fix vs. address the underlying issue; you understand the trade-offs and communicate them proactively
Experience with observability tools (logs, traces, metrics) and production debugging
Ownership mentality: you follow a problem all the way to resolution, not just to the handoff
Strongly product-minded: you think about the customer experience, not just the code change — and you're comfortable making product calls without a PM telling you what to do
Experience on reliability, platform, or infrastructure teams
Familiarity with Python, TypeScript, or the modern AI/ML stack
Experience with customer-facing SaaS products, especially in regulated industries
Background in on-call rotations, incident management, or escalation workflows
Most engineers spend their careers working on features. This role is different — you'll develop a rare combination of speed, depth, and judgment that comes from working on the hardest, most time-sensitive problems in the product. You'll have direct visibility with the CPO and meaningful influence on how EvenUp's product gets more reliable over time.
EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page ( evenuplaw.com/careers ) or reputable job boards like our official LinkedIn or Indeed pages, and all official EvenUp recruitment emails will come from the domains @evenuplaw.com, @evenup.ai, @ext-evenuplaw.com, no-reply@ashbyhq.com or no‑reply@canditech.io email addresses.
To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page .
If you receive communication from someone you believe is impersonating EvenUp, please report it to us at talent-ops-team@evenuplaw.com. Examples of fraudulent domains include “careers-evenuplaw.com” and “careers-evenuplaws.com”.
EvenUp is a private AI software company serving personal-injury law firms with claims-intelligence and legal-workflow automation.
Visit company websiteJobs and hiring trendsUSD 184728-249926 yearly / year
Full-time
Senior · 5+ years experience
Hybrid
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