Senior Site Reliability Engineer

About the team

Responsibilities

• Investigate production incidents and drive them through resolution until all consequences are fully addressed.
• Perform root cause analysis (RCA) and participate in postmortem reviews together with engineering and product teams.
• Track and drive corrective actions resulting from incidents and postmortem activities.
• Develop and improve monitoring, alerting, and observability for assigned services.
• Define and maintain SLI/SLOs, analyze reliability metrics, and monitor service health objectives.
• Take ownership of SLA compliance for assigned frontend and backend services.
• Define and implement availability requirements at the service level, in coordination with engineering and product owners.
• Identify gaps in monitoring and observability and implement improvements to reduce detection and recovery times.
• Develop and maintain runbooks, troubleshooting guides, and service recovery procedures.
• Participate in incident validation and escalation reviews.
• Review and maintain operational and technical documentation.
• Analyze service performance, resource utilization, and capacity-related risks.
• Contribute to automation of diagnostics, incident response, and operational workflows.
• Share operational knowledge and train duty engineers on new tools, procedures, and best practices.
• Participate in on-call rotations and assist with complex or cross-service incidents.

What makes you the perfect fit