Senior Service Mapping Consultant

Nair Systems is currently looking for Senior Service mapping Consultant for our Qatar operations

· Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent work experience).

· Hands-on experience with ITSM platforms (preferably ServiceNow Discovery and Service Mapping).

· Strong understanding of CMDB structure, CI classes, and relationships.

· Knowledge of infrastructure technologies (servers, databases, networks, cloud platforms).

· Experience troubleshooting discovery probes, patterns, and integrations.

· Ability to analyze complex service dependencies and present clear visual service maps.

· Strong problem-solving skills with attention to detail.

· Excellent communication and collaboration skills.

· Configure, manage, and maintain Service Mapping and Discovery tools within the ITSM platform.

· Create and maintain service maps to ensure accurate relationships between applications, services, and infrastructure.

· Collaborate with IT, application, and infrastructure teams to gather requirements for service mapping.

· Continuously refine and improve service mapping processes to increase data accuracy and completeness.

· Monitor and troubleshoot issues related to discovery patterns, probes, and credentials.

· Ensure compliance with governance, standards, and data quality for CMDB (Configuration Management Database).

· Provide support during incident and problem investigations by leveraging service maps for impact analysis.

· Develop and maintain documentation for service mapping processes, workflows, and best practices.

· Conduct training or knowledge-sharing sessions with stakeholders on the use of service maps.

· Stay updated with ITSM and service mapping trends, tools, and best practices.

Should you be interested please send resume at mini.surendran@nairssytems.com