Senior Service Engineer

In our organization, you ensure that our laboratory instruments and liquid handling solutions perform reliably at customer sites, directly supporting high‑quality scientific work and strengthening long‑term customer partnerships.

You take responsibility for the installation and commissioning of standard and specialty laboratory equipment, ensuring correct setup, qualification and a clear handover to users at customer sites.

You diagnose and attend breakdown and service calls for a wide range of laboratory instruments, resolving issues efficiently and minimizing downtime for critical applications.

You perform preventive maintenance and periodic servicing of laboratory instruments, following defined schedules and procedures to secure long‑term reliability, safety and compliance with quality standards.

You carry out pipette repair, calibration and performance verification, adhering to established standards and documentation requirements so that customers can rely on accurate and reproducible results.

You contribute to service revenue generation through billable service activities, annual maintenance contracts (AMC/CMC), calibration services and other service offerings, and ensure timely payment collection in collaboration with internal stakeholders.

You maintain a high level of customer satisfaction, delivering quality service, addressing issues proactively and helping to achieve excellent Net Promoter Score (NPS) in your territory.

You conduct customer engagement and training programs, helping users get the most out of their instruments and enhancing the overall product and service experience.

You use Customer Relationship Management (CRM) software to accurately record service activities, customer interactions and field reports, ensuring transparency and reliable data for follow‑up and analysis.

You work closely with the Sales team to promote service contracts, generate service and calibration leads, and support overall business growth in your region.

You ensure timely and accurate documentation, including installation reports, service reports and calibration records, and consistently comply with company quality and regulatory standards.