Senior Service Designer

Able to partner and work with clients to build, grow, develop UCD Capability

User centred design and agile ways of working, working through the entire design process, from user research to creating, testing and rolling out new solutions

Navigating the complexities of public services and/or regulated industries, understanding the systems they’re part of in order to affect change

Identifying areas of opportunity for service innovation and how to design for them, having an inclusive approach, involving at-risk and hard to reach groups

Designing and leading in as-is and to-be prototypes, and be able to test them from participant recruitment to creating and evaluating new or improved touchpoints

Know how to carry out service audits and measure the performance of a service and able to make recommendations for improvements

Able to visualise and communicate strategic thinking and impact of change through engaging storytelling with senior leaders, stakeholders, users, and communities.

Able to create business cases to surface opportunities and next steps towards service transformation and service led organisations

Knowledge in business models, understanding operating models and organisational models

Leads/mentors other designers

History of working in an agency/consulting environment

History of working in Central Government on Alpha, Beta and Live projects following the GDS service standard

Purpose: You’ll be highly values driven, recognising that our clients needs are paramount. You’ll be able to approach client engagements with professionalism, creativity and flair, whilst balancing our commercial and operational needs. You’ll work to ensure we have clear processes and guardrails in place to deliver well through how we organise and operate within our Design functions.

Accountability: When in a leadership position on a client project,, you’ll be accountable for delivering your part of a project on time and under budget and working well with other leaders. You’ll set practice standards that align to our DT Ways and Missions. You will lead by example, promoting a culture where quality, client experience and the pursuit of imaginative solutions to client problems is foremost.

Craft: You’ll be able to balance multiple priorities while leading high performing teams and through establishing trusted relationships both inside and outside of TPXimpact. As a design or transformational leader who can lead others by example, you will need to navigate ambiguity and use your confidence here to quickly assimilate the direction and approaches that support positive outcomes for our clients and our business.

Togetherness: You’ll be able to collaborate effectively with others across TPXimpact. You’ll build strong relationships that demonstrate the importance of excellent delivery and client experience as a collective effort, rather than just focusing on your own area of expertise. You’ll thrive working with others, providing clarity around vision, objectives and holding high standards for our work through the capabilities your practice holds.

Purpose - The beating heart of our organisation—the impact we make on people, places, and the planet. Purpose is our driving force and at the core of our organisation.

Accountability - As we apply flexibility, pace and growth through our self-organisation, we are accountable* to all of our stakeholders.

Craft - Craft highlights our dedication to bringing precision, problem-solving, and creativity to our work, both with our clients and internally.

Togetherness - Togetherness is ‘how’ we work - it captures the energy,fun, and user-centred approach that we embrace. It signifies the collaborative spirit we bring to our work, including people at every level and creating a sense of belonging to our team.

We're a purpose driven organisation, supporting organisations to build a better future for people, places and the planet. Combining vast experience in the public, private and third sectors and expertise in human-centred design, data, experience and technology, we’re creating sustainable solutions ready for an ever-evolving world.

At the heart of TPXimpact, we’re collaborative and empathetic. We’re a team of passionate people who care deeply about the work we do and the impact we have in the world. We know that change happens through people, with people and for people. That’s why we believe in people-powered transformation.

Working in close collaboration with our clients, we seek to understand their unique challenges, questioning assumptions and building in their teams the capabilities and confidence to continue learning, iterating and adapting.

We drive fundamental change in approaches to product and service development, delivery and technology. Our agile, multidisciplinary teams use technology, design and data to deliver better results, improving outcomes for individuals, organisations and communities.

By working in the open, in partnership with our clients, we not only transform their systems and services but also build the capability of their teams, so work can continue without us in the longer term. Our focus is sustainable change, always delivered with positive impact.

We’re an inclusive employer, and we care about diversity in our teams. Let us know in your application if you have accessibility requirements during the interview.

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