Senior Design Researcher

Individual utilisation - 90%

support delivery and client relationships

contribute to practice growth (internal impact, sharing, blogging)

contribute to sales activities (bids, blogging)

Experience problem framing and research scoping, working with teams to define assumptions and/or hypotheses within institutional complexity.

Previous experience designing and leading design research to GDS standards on complex, user facing products and services in client facing teams or projects.

Experience supporting the design of inclusive and accessible products and services, adapting research methodologies to suit diverse contexts and ensuring safeguarding of both team and participants and compliance throughout the research process.

Experience working with prototypes and/or pilot interventions using a mix of methods and/or within robust evaluation processes to drive evidence-base decision making.

Experience of working with delivery leadership to influence and shape design research and drive evidence-base decision making.

Experience working with other designers and researchers in a multidisciplinary team to deliver high quality design work

Experience of working with data, technology and change specialists in technical and complex programmes of work.

Experience mentoring and coaching others – in the practice and in client teams – to create quality, impactful and user-centred products and services, including in organisations and teams with low design maturity.

Experience operating in a fast-paced environment, balancing internal business priorities with external delivery and work on client projects.

Purpose : You’ll be highly value driven, recognising that our clients needs are paramount. You’ll be able to approach client engagements with professionalism, creativity and flair, whilst balancing our commercial and operational needs. You’ll work to ensure we have clear processes and guardrails in place to deliver well through how we organise and operate within our Design functions.

Accountability : When in a leadership position on a client project, you’ll be accountable for delivering your part of a project on time and under budget and working well with other leaders. You’ll set practice standards that align to our DT Ways and Missions. You will lead by example, promoting a culture where quality, client experience and the pursuit of imaginative solutions to client problems is foremost.

Craft : You’ll be able to balance multiple priorities while leading high performing teams and through establishing trusted relationships both inside and outside of TPXimpact. As a design or transformational leader who can lead others by example, you will need to navigate ambiguity and use your confidence here to quickly assimilate the direction and approaches that support positive outcomes for our clients and our business.

Togetherness : You’ll be able to collaborate effectively with others across TPXimpact. You’ll build strong relationships that demonstrate the importance of excellent delivery and client experience as a collective effort, rather than just focusing on your own area of expertise. You’ll thrive working with others, providing clarity around vision, objectives and holding high standards for our work through the capabilities your practice holds.

We're a purpose driven organisation, supporting organisations to build a better future for people, places and the planet. Combining vast experience in the public, private and third sectors and expertise in human-centred design, data, experience and technology, we’re creating sustainable solutions ready for an ever-evolving world.

At the heart of TPXimpact, we’re collaborative and empathetic. We’re a team of passionate people who care deeply about the work we do and the impact we have in the world. We know that change happens through people, with people and for people. That’s why we believe in people-powered transformation.

Working in close collaboration with our clients, we seek to understand their unique challenges, questioning assumptions and building in their teams the capabilities and confidence to continue learning, iterating and adapting.

We drive fundamental change in approaches to product and service development, delivery and technology. Our agile, multidisciplinary teams use technology, design and data to deliver better results, improving outcomes for individuals, organisations and communities.

By working in the open, in partnership with our clients, we not only transform their systems and services but also build the capability of their teams, so work can continue without us in the longer term. Our focus is sustainable change, always delivered with positive impact.

We are committed to having a positive impact on the clients and the communities we serve. We actively encourage applications from all genders, ethnicities, disabled people, members of the LGBTQIA+ community, and those from lower socio-economic backgrounds.

Don’t meet 100% of the criteria? We still want to hear from you. Please let us know if you require any adjustments during the recruitment process.

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