Senior Sales Operations Analyst

Experience with Gong, LinkedIn Sales Navigator or ZoomInfo

Familiarity with AI tools, including building AI-assisted workflows is a benefit

Immerse yourself in the Sales Ops ticketing queue to build familiarity with regular field requests and assume primary ownership of the queue

Establish baseline relationships with the RevOps team, key field stakeholders, and FP&A business partners

Review existing processes for recurring monthly reporting needs and shadow the onboarding/offboarding workflows for GTM team members

Conduct an initial audit of Salesforce data hygiene and user administration setups to spot immediate gaps and prioritize requirements

Establish yourself as the go-to contact for routine field queries, resolving regular ticket requests within the defined SLA

Audit internal documentation, and connect with the relevant team member to begin required updates

Expand user administration and governance across core sales tools (Gong, LinkedIn Sales Navigator, ZoomInfo)

Execute on your initial review of our current data hygiene, and begin reviewing newly created accounts, flag duplicate records, identify missing data and correct standardization issues

Partner with Business Systems and RevOps leadership to shadow open Salesforce optimization projects

Independently manage and execute the end-of-month and end-of-quarter FP&A update cadences

Optimize Salesforce page layouts, validation rules, and fields based on recurring ticket trends to reduce inbound friction

Prototype AI-assisted workflows or automated responses for repetitive support tasks to accelerate ticket resolution times

Provide data mapping, system cleanup, and structural execution support for upcoming FY Planning activities

Function as the front line support for all field & GTM enquiries, managing ticket queues and field tech administration with fast SLAs and minimal escalation

Drive end-to-end execution of EOM/EOQ financial system updates while maintaining precise data accuracy

Build and maintain an ongoing data governance framework that proactively minimizes duplications and maintains CRM health

Deploy automated support enhancements, including AI-driven workflows, that measurably decrease ticket volume and empower field efficiency

Serve as a key operational partner during annual and mid-year planning, optimizing systems and tooling to support company growth

Docker does not offer visa sponsorship for this role.

Compensation & Equity

Canada: CA$128,100 – CA$178,100 + equity

United States: $92,400 – $132,00 + equity

Open vacancy: This posting is for an existing open role.

AI in hiring: Docker may use AI-assisted tools during our recruiting process.

Interview recordings: Candidates will be invited to opt in to interview recordings to support interviewer calibration and consistent evaluations. Recordings are optional and require explicit consent.

Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and collaboration.

Flexibility that fits your life – We trust you to manage your schedule while delivering great work.

Time to recharge – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break.

Home office support – Set up your workspace for comfort and success.

Technology stipend – Equivalent to US$100 net per month to help support your work.

Learning & development – Annual stipend for conferences, courses, certifications, and continued learning.

Parental leave – 16 weeks of paid parental leave after six months of employment.

Equity for all full-time employees – Share in Docker's long-term success as we continue to grow.

Comprehensive benefits – Medical, retirement, and paid holidays vary by country.

Docker swag – Because representing the whale never gets old.

Docker is proud to be an equal opportunity employer. We are committed to building a team that reflects a broad range of backgrounds, experiences, and perspectives. We believe diverse teams build better products, make better decisions, and better serve our global community.

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