Senior Revenue Operations Manager

AI and forecasting systems have a blind spot: the real-world conditions that shift demand land as surprises instead of signals. PredictHQ closes that gap. We're the real-world context platform trusted by some of the world's largest enterprises, including Uber, Expedia, and CVS, explaining more than 60 percent of real-world demand variability so businesses can make high-stakes decisions on pricing, staffing, and inventory with confidence.

PredictHQ is about teamwork to achieve huge things. We are building innovative and complex products, so our empathetic, hard-working culture is key to our success. We are proactive in helping our teammates grow and thrive in their careers, as well as making sure everyone can put their family and friends first.

Job Purpose:

PredictHQ's go-to-market motion runs on a six-stage, high-touch customer journey: Awareness → Education, Selection → Commit, Onboarding → Production, Adoption → Impact, Expansion, and Renewal.

As Senior Revenue Operations Manager, you will own the model and ensure it is being followed across Sales, Marketing, Solutions Engineering, and Support, catch the gap between what's documented and what's actually happening in the field, and run a standing reporting and variance cadence that gives leadership a reliable view of both. You will work directly with the Sales Director, VP Marketing, Solutions Engineering Manager, Director of Data Quality, and CFO, each of whom depends on this role for a different view into the same system.

Your first 90 days are focused on three things: verifying the customer journey model holds up as each stage goes live, standing up a reporting cadence every stakeholder actually uses, and closing the specific adoption gaps that surface once real deals run through the new process. Success is a team that just gets on with it, backed by systems that work, with nothing unclear and nothing slowing them down.

Customer journey

Make sure every stage of the customer journey across Sales, Marketing, Solutions Engineering, and Support is working the way it's designed to, and call out where reality drifts from the plan

Own the Customer Journey documentation, ensuring it is accurate and up to date as things change in the field

Systems & tools

Own the Salesforce CRM end to end: data quality, configuration, simplification, standardization and adoption across the team

Manage the GTM tech stack day-to-day: tool admin, integrations, and vendor evaluation across Salesforce, Gong, Outline, and other products

Reporting & forecasting

Run a regular reporting cadence for five stakeholders (Sales Director, VP Marketing, SE Manager, Director of Data Assurance, CFO), each getting the view into pipeline, conversion, and revenue that's relevant to them

Support the Sales Director's weekly forecast process

Planning

Partner with the Sales Director and CFO on Revenue Architecture Planning across acquisition, retention, and expansion

Feed into capacity modelling: jobs to be done, territory and routing, quota, and SLA s

Accountability & rigor

Call out any targets that don't hold up against real data and challenge them before launch

Deliver a thorough quarterly targets-vs-actuals review across all six stages, being clear about what's an execution problem versus a flaw in the model itself

5+ years in a Revenue Operations, Sales Operations, or Marketing Operations role at a B2B SaaS company

Hands-on Salesforce experience: you can build reports, manage data hygiene, and configure Flows without needing an admin to do it for you

Comfort operating inside a system someone else designed: you can diagnose where a process isn't holding up in the field without needing to redesign it first

Strong analytical skills; comfortable with messy, live data and confident turning it into a clear narrative for non-technical stakeholders

Efficiency-driven: Uses AI automation to handle routine tasks and focus on creative problem-solving.

Experience across the full customer journey, from Marketing to Sales to Implementation

Comfortable running a standing reporting cadence for multiple functional stakeholders with different needs, spanning sales, marketing, technical, and finance audiences

The judgment to distinguish an execution problem from a design problem, and the communication skills to raise either one directly without getting caught in the middle

✨ Bonus Points

Experience in high-touch land and expand GTM motions

Familiarity with Clay, Gong, or similar revenue tech

Comfortable operating at startup pace, with limited processes, even where the core mandate is implementation rather than 0-to-1 build

General

BA/BS required

Applicants for this position must be a US citizen or have a valid United States work visa.

Ensure that all activities are conducted in accordance with internal policies and procedures, applicable legislation, rules and standards, including relevant Acts, Advertising Standards Authority rules and regulations, and industry body requirements.

Based in San Francisco, this role follows our hybrid approach - combining the flexibility of working from home with time in the office to foster team connection and collaboration.