Senior Renewals Account Manager

Responsibilities

• Manage the quarterly and annual renewal portfolio for an assigned territory.
• Maximize renewal value, ensure on-time renewals, and mitigate cancellations.
• Build and send complex quotes and proposals to resellers and customers at least 90 days in advance.
• Track all quotes, phone calls, and emails in Salesforce.com with a high degree of accuracy and detail.
• Handle complex customer objections and negotiate renewal contracts independently as required.
• Collaborate with cross-functional teams such as order management, finance, legal, and Accounts Receivable.
• Provide highly accurate weekly, monthly, and quarterly forecasts of the renewals pipeline.
• Uncover leads, cross-sell, and upsell sales opportunities using value-based selling techniques to articulate value to customers.
• Act as a trusted advisor to customers and partners, consistently establishing value beyond the renewal interaction.
• Consistently contribute to the team on special projects and promotions.
• May assist as a Subject Matter Expert and mentor to new hires and junior RAMs.
• Minimum Qualifications
• 4 years of renewals sales experience with a software company.
• Proven time management skills in a dynamic sales environment.
• Demonstrated ability to effectively communicate (verbal and written) with C-Level customer contacts.
• Strong organizational skills with the ability to handle various tasks; attention to detail.
• Must be able to work well with others as part of a broader cross-functional team.
• 4-year degree in business or equivalent experience.
• Compensation: $70,000–$100,000 base + commissions In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.
• Life at Ping:
• We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.