Senior Relationship Manager - Commercial Banking

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The Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari’ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service.

Acquire new clients; complete financial analysis and submit accurate credit applications to ensure an excellent on-boarding experience; achieve assigned targets and secure profitable business transactions

Offer new solutions, enroll clients for alternate channels and value added services, based on the requirements of the client, to increase transaction volumes and grow the assigned portfolio

Build and maintain a dossier for each client detailing a 360-degree view to ensure current and future needs are captured

Conduct client visits to understand and report on risk profile and highlight/update approving authorities with any changes in risk profile

Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance

Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders

Dubai, AE