Senior QA Engineer – ServiceNow

Minimum Requirements

• 5+ years of experience in software quality assurance, quality engineering, or testing enterprise applications.
• 3+ years of hands-on experience testing ServiceNow implementations and platform capabilities.
• Strong understanding of software testing methodologies, including functional, regression, integration, system, end-to-end, and user acceptance testing.
• Hands-on experience with ServiceNow Automated Test Framework (ATF) , including creation, maintenance, and execution of automated test suites.
• Experience testing ServiceNow modules such as ITSM, ITOM, ITAM, CSM, HAM, SAM, CMDB, Discovery, Service Mapping, or related applications.
• Experience validating integrations using REST APIs, IntegrationHub, web services, and external platforms.
• Experience using Jira, Confluence, GitHub, or similar tools for Agile delivery, defect management, source control, and release management.
• Understanding of CI/CD pipelines, automated testing practices, and DevOps methodologies.
• Understanding of ServiceNow application development lifecycle, source control integration, update sets, and release management processes.
• Strong analytical, troubleshooting, and problem-solving skills.
• ServiceNow Certified System Administrator (CSA) certification.
• ITIL Foundation v3 or ITIL 4 certification.
• Additional Information
• Working Hours: This role requires 2 PM – 11 PM IST working hours
• #LI-GR1 #LI-Remote
• Working at Genesys
• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
• Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
• What Happens After You Apply
• After you apply, here's what you can typically expect:
• Our Talent Acquisition team reviews your application with the hiring team.
• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
• Next, you'll meet the hiring manager and other members of the interview team.
• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
• After interviews are complete, our team will follow up with the final steps.
• Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
• Stay Connected
• Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
• Get notified about relevant opportunities .

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