Principal Software Engineer

Minimum of 10+ years of professional software development experience

2 + years working with AI solutions

Proven expertise in agentic AI development, including hands-on experience with RAG, RAG pipelines and MCP framework

Proficiency in Go for backend development

Strong experience in system prompt engineering and tool use configuration and tuning

Strong experience with JavaScript and TypeScript for front-end and full-stack applications

Hands-on expertise with Kubernetes for orchestration and container lifecycle management

Proven experience building and deploying cloud-native solutions on AWS (e.g., EKS, Fargate, Dynamo DB, EC2, ECS, Lambda, S3)

Solid understanding of microservices architecture and RESTful API design

Strong analytical and problem-solving skills with attention to detail

Bachelor’s degree in Computer Science, Engineering, or a related discipline, or equivalent practical experience

Experience integrating with Genesys Cloud APIs or comparable customer experience platforms

Exposure to UX design principles or experience developing intuitive user interfaces

Familiarity with AWS-native services such as CloudFormation, Step Functions, or DynamoDB

Demonstrated contributions to open-source projects or a strong GitHub portfolio

Experience with DevOps tooling including Docker, CI/CD pipelines, and Terraform

Knowledge of Agile/Scrum methodologies and team collaboration practices

#LI-DNI

This role has a market-competitive salary with an anticipated base compensation range listed below.

Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location.

This role might also be eligible for a commission or performance-based bonus opportunities.

Medical, Dental, and Vision Insurance.

Telehealth coverage

Flexible work schedules and work from home opportunities

Development and career growth opportunities

Open Time Off in addition to 10 paid holidays

401(k) matching program

Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.
• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
• Next, you'll meet the hiring manager and other members of the interview team.
• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person.

Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences.

Genesys CloudTM is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control.

As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.

To learn more, visit www.genesys.ai.

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours.

To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending.

If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations.

Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace.

We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.