Senior QA Engineer, Forward Deployed

Qualifications:

• Experience in QA Engineering: Strong background in software quality assurance, with a proven track record of designing, executing, and managing end-to-end test strategies (Smoke, Sanity, Regression, Functional).
• LLM & Generative AI Expertise: Hands-on experience or deep technical familiarity with troubleshooting LLM behaviors, diagnosing hallucinations, managing latency, and using LLM call-tracing tools.
• Technical & Logging Proficiency: Ability to comfortably write SQL queries (specifically PostgreSQL) to pull data logs and navigate cloud infrastructure logs (such as GCP) to perform rapid root-cause analysis.
• Voice & Conversational AI Domain Knowledge: Foundational understanding of Speech-to-Speech pipelines, including Automatic Speech Recognition (ASR), audio-to-text workflows, and core knowledge base integrations.
• Telephony Foundations: Basic familiarity with enterprise telephony routing, call management mechanics (warm/blind transfers), and voicemail detection systems.
• Client-Facing Capability: Strong communication skills and the professional agility required to manage UAT timelines, coordinate with client stakeholders, and support rapid production deployments.

Salary and Benefits

• We offer competitive salary and benefits, including 401(k) matching, health, vision, and dental insurance, and very flexible paid time off.
• The typical salary range for this role is $120,000 to $140,000 USD, depending on skills, qualifications, and relevant experience.

Background Checks

Assistance