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We’re seeking a strong Software Engineer to join our AI Evaluation team, focused on building the infrastructure and internal tooling that enable reliable, repeatable evaluation of AI systems in production. In this role, you’ll develop the scaffolding around our evaluations platform—API/data integrations, test configuration management, and reporting tools that make evaluations easy to run, extend, and operate at scale. You’ll also build and maintain evaluation frameworks for individual system components such as ASR, LLMs, TTS, knowledge bases, and guardrails, productionalizing these frameworks to support regular analysis, regression detection, and continuous monitoring.
In addition, you’ll create debugging tools that make it easy to inspect end-to-end calls, trace failures, and surface all relevant signals in one place—empowering internal teams to diagnose issues quickly and confidently. The ideal candidate is a pragmatic, infrastructure-minded engineer who enjoys turning ad hoc analysis into durable systems, cares deeply about developer experience, holds a high bar for software-quality and takes pride in building tooling that makes complex AI systems observable, testable, and easier to operate.
We’re seeking a strong Software Engineer to join our AI Evaluation team, focused on building the infrastructure and internal tooling that enable reliable, repeatable evaluation of AI systems in production. In this role, you’ll develop the scaffolding around our evaluations platform—API/data integrations, test configuration management, and reporting tools that make evaluations easy to run, extend, and operate at scale. You’ll also build and maintain evaluation frameworks for individual system components such as ASR, LLMs, TTS, knowledge bases, and guardrails, productionalizing these frameworks to support regular analysis, regression detection, and continuous monitoring.
In addition, you’ll create debugging tools that make it easy to inspect end-to-end calls, trace failures, and surface all relevant signals in one place—empowering internal teams to diagnose issues quickly and confidently. The ideal candidate is a pragmatic, infrastructure-minded engineer who enjoys turning ad hoc analysis into durable systems, cares deeply about developer experience, holds a high bar for software-quality and takes pride in building tooling that makes complex AI systems observable, testable, and easier to operate.
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Experience working with complex, multi-component systems (e.g., ASR, LLMs, TTS, or other ML-powered services)
Experience working in healthcare or other regulated environments, including awareness of HIPAA and PHI handling.
Familiarity with conversational AI or voice agents, including multi-turn dialogue, latency constraints, and error recovery.
Familiarity with LLM observability or evaluation tools (e.g., Langfuse, prompt eval frameworks).
Background in digital health, care coordination, or patient-facing systems.
As a health technology company, we reserve the right to run background checks on candidates to whom we extend offers, in compliance with applicable laws. We evaluate candidates holistically and comply with all “ban the box” regulations.
If you have a disability or require accommodations during the application or recruitment process, please contact careers@ellipsishealth.com .
Healthcare AI company providing an emotionally intelligent voice care manager for health plans and health systems.
Visit company websiteJobs and hiring trendsUSD 160000-210000 yearly / year
Full-time
Mid · 5+ years experience
Remote
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