Senior Project Manager

Lead cross-functional teams (Strategy, Design, Engineering, QA, Data) using servant leadership to foster collaboration and high performance.

Guide, mentor, and coach Project Managers and Coordinators, proactively supporting their professional development.

Resolve team friction with empathy and candor, diffusing tension and focusing on solution-oriented outcomes.

Exemplify project management at APPLY, earning trust from both the project team and the leadership team.

Communication Excellence: You possess impeccable written and verbal communication skills. You can effectively bridge the gap between executive summaries and technical detail, provide proactive updates, and communicate complex or difficult news with transparency and clarity.

Interpersonal Intelligence: You demonstrate high emotional intelligence, reading rooms effectively and navigating conflict with empathy. You practice compassionate candor, resolving tensions by focusing on solutions, and can influence stakeholders without formal authority.

Leadership & Mindset: You are customer-centric, taking full accountability for project outcomes rather than just tasks. You lead with a coaching instinct, fostering growth in those around you, and maintain the resilience and adaptability required to thrive in a fast-changing, AI-driven environment.

As APPLY operates on an agentic model, hands-on AI fluency is essential. You will use these tools daily and comfortably engage in technical discussions around agentic workflows.

Required:

Hands-on experience using LLMs (e.g., Claude, Gemini) and AI workflows to accelerate planning, documentation, and reporting, with a drive to continuously adapt as tools evolve.

Proven critical evaluation skills to review and refine AI outputs for accuracy, quality, and strategic alignment before client delivery.

A genuine hunger for all things AI and a commitment to keep growing with a field that changes month to month. You experiment, you share what you learn, and you expect the way you work in twelve months to look different from today.

Strong bonus

Direct experience leading agentic delivery—structuring ceremonies where AI drafts and humans decide, introducing AI workflows to clients, and managing the associated change.

Familiarity with BMAD methodology, Markdown, CLI-based AI tools (e.g., Claude Code), and MCP connectors.

Track record of building reusable AI skills, agents, or automations adopted by other team members.

Relevant AI certifications (e.g., Google Cloud Generative AI Leader, Gemini Enterprise Certified Partner Specialist, Anthropic Academy).

Experience working in Commerce and/or Loyalty programs.

Technical background in Computer Science.

PMP, Agile, or Scrum Master certification.

Experience delivering AI or agentic products for clients, not only using AI to deliver traditional products.

You have delivered at least two medium-to-large projects of each engagement type — Upstream, Midstream, and Downstream — from kickoff through closure.

Your clients would describe the experience as transparent, well-run, and better than what they have had elsewhere.

Your engagements demonstrate measurable value against an agreed baseline, not just completed activity.

Something you built, improved, or documented is being used by PjMs beyond your own project.