Senior Project Manager – Operations Transformation & Technology Migration
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Key skills for this role
About the Role
We are seeking an experienced Project Manager to join a large-scale operations transformation and technology modernization program within a leading international organization.
Key Skills for This Role
Responsibilities
- Manage a dedicated workstream within a larger transformation program
- Coordinate the migration of operational functions from legacy systems into a unified enterprise platform
- Support project planning, governance, status reporting, risk tracking, and dependency management across the assigned workstream
- Collaborate with adjacent workstreams to ensure delivery activities remain aligned with the overall program roadmap
- Facilitate the successful transition of users, processes, and operational capabilities onto the target platform
- Support the migration of key operational functions including Helpline Services, Pre certification, Claims Processing, Direct Billing, Reimbursement, Policy Administration, and International Health Insurance operational processes
- Act as a key link between operational teams and technology delivery teams
- Coordinate defect and issue management activities across the workstream
- Build effective working relationships with operational teams, business users, technical delivery teams, and external partners
Requirements
- Proven experience as a Project Manager supporting business and technology transformation initiatives
- Experience working on enterprise platform migrations or legacy system modernization programs
- Strong understanding of operational process transformation
- Experience working within multi stream programs with complex dependencies
- Ability to coordinate activities across business and technology teams
- Experience with project governance, reporting, risk management, and dependency tracking
- Experience supporting testing, operational readiness, and transition activities
- Strong organizational, communication, and stakeholder management skills
Full Job Posting
About The Role
- We are seeking an experienced Project Manager to join a large scale operations transformation and technology modernization program within a leading international organization.
- This role sits within a broader enterprise transformation initiative and is responsible for managing a dedicated workstream supporting the migration of operational capabilities from legacy platforms to a modern enterprise solution.
- The Project Manager will work closely with operational and technical teams to coordinate activities, manage dependencies, and support the successful delivery of the wider program objectives.
Key Responsibilities
- Manage a dedicated workstream within a larger transformation program.
- Coordinate the migration of operational functions from legacy systems into a unified enterprise platform.
- Support project planning, governance, status reporting, risk tracking, and dependency management across the assigned workstream.
- Collaborate with adjacent workstreams to ensure delivery activities remain aligned with the overall program roadmap.
- Facilitate the successful transition of users, processes, and operational capabilities onto the target platform.
- Support the migration of key operational functions including Helpline Services, Pre certification Processes, Claims Processing, Direct Billing, Reimbursement, Policy Administration, and International Health Insurance operational processes.
- Ensure operational requirements are clearly understood and reflected throughout project delivery.
- Support the adoption of new processes and ways of working while maintaining business continuity.
- Act as a key link between operational teams and technology delivery teams.
- Work closely with technical specialists responsible for data integration, reporting, platform enhancements, and vendor delivered solutions.
- Coordinate cross functional inputs and help manage dependencies across multiple workstreams.
- Support the alignment of business needs with technical delivery activities.
Defect & Issue Management
- Coordinate defect and issue management activities across the workstream.
- Ensure operational requirements are represented during testing and validation activities.
- Support the tracking, prioritization, and resolution of system and process issues.
- Help ensure that system performance and usability align with operational expectations.
Stakeholder Collaboration
- Build effective working relationships with operational teams, business users, technical delivery teams, and external partners.
- Facilitate workshops, project meetings, and regular progress updates.
- Ensure communication remains clear across all functions involved in the transformation program.
- Support collaboration across parallel initiatives and vendor delivered components.
Key Requirements
- Proven experience as a Project Manager supporting business and technology transformation initiatives.
- Experience working on enterprise platform migrations or legacy system modernization programs.
- Strong understanding of operational process transformation.
- Experience working within multi stream programs with complex dependencies.
- Ability to coordinate activities across business and technology teams.
- Experience with project governance, reporting, risk management, and dependency tracking.
- Experience supporting testing, operational readiness, and transition activities.
- Strong organizational, communication, and stakeholder management skills.
Nice to Have
- Experience within the insurance or financial services sector.
- Exposure to health insurance operations, claims processing, policy administration, billing, or reimbursement functions.
- Experience working within large international organizations or consulting environments.
- Familiarity with Agile or hybrid project delivery methodologies.
- Project Management certifications such as PMP, PRINCE2, or Agile are advantageous.
Other Details
- This consulting assignment is based in Dubai and is part of a business transformation initiative within the insurance sector, focusing on technology migration and operational transformation.
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