Senior Program Manager, Market Shaping

The Senior Program Manager (SPM) will lead a large, complex, and cross-cutting portfolio of work focused on introducing innovative health products in low- and middle-income countries.

The SPM will manage the full lifecycle of program delivery, including work planning, budget oversight, donor and partner management, and coordination across a distributed, multi-country team.

This role carries accountability for program outcomes, may involve line management of junior and mid-level staff, and requires the judgment to navigate ambiguity, risk, and competing stakeholder priorities with minimal oversight.

The SPM will also play a leading role in shaping the cluster's technical and market shaping strategy, including guiding product landscaping efforts, supply-side engagement, and the analyses that inform CHAI's positioning and negotiations with manufacturers and donors.

This role requires excellent project management judgment, well-developed people management skills, the ability to build and sustain senior-level relationships across levels and functions, and a high degree of initiative, ownership, and follow-through.

CHAI places great value on relevant personal qualities: resourcefulness, responsibility, tenacity, independence, and work ethic.

• Lead the operating rhythm of a large, complex program, including work planning, milestone tracking, risk management, and budget oversight across a distributed, multi-country team
• Own program delivery end-to-end, ensuring workstreams stay on schedule, on budget, and aligned with donor and organizational expectations
• Design and continuously improve project management tools and processes to track work plans, milestones, deliverables, and risk across the portfolio
• Oversee the production of high-quality program deliverables globally and across countries, including donor reports, board materials, and presentations for senior external audiences
• Lead high-level calls and convenings with partner organizations, donors, and senior stakeholders, and represent the program in relevant external forums
• May directly manage and develop junior and mid-level staff, including providing feedback, supporting professional growth, and contributing to hiring decisions
• Anticipate and proactively resolve roadblocks that cross program or organizational boundaries, escalating and building buy-in for solutions as needed
• Ensure organized, complete, and accessible program documentation and files

• Lead the development of analyses and frameworks to identify and prioritize new product opportunities and market shaping interventions
• Guide and quality-assure product landscaping efforts to inform CHAI strategy and programs
• Shape and deliver presentations, briefs, and other materials for senior stakeholders, country teams, and donor engagement
• Cultivate and manage relationships with existing and prospective donors, and lead identification of new program and funding opportunities
• Contribute to the cluster's broader strategy and help set the technical approach for the program area
• Other responsibilities may be assigned as needed
• Up to 25-40% international travel may be required
• Advanced degree in Business, Economics, Public Health, or a related discipline, with at least 9–11 years of relevant work experience
• Demonstrated success independently managing large, highly complex programs with multiple stakeholders, significant budgets, and numerous moving parts
• Proven experience managing, developing, and mentoring staff
• Excellent written and oral communication skills, including the ability to prepare and deliver polished, persuasive materials for senior internal and external audiences
• Strong organizational skills and exceptional attention to detail
• Ability to set direction, manage multiple competing priorities, and operate independently with minimal oversight
• Ability to perform effectively in high-pressure situations and in fast-paced, multicultural environments with significant ambiguity
• Strong relationship management skills, including demonstrated ability to build, manage, and navigate senior internal and external stakeholder relationships, including through conflict
• Strong understanding of program financial management, budgeting, and donor fiscal requirements
• High proficiency in Microsoft Office (Excel, PowerPoint, Word)
• Familiarity with global health issues

• Experience in the pharmaceutical, diagnostics, or healthcare industry
• MBA, MPH, or PhD in a relevant discipline
• Project Management Professional (PMP) certification
• Experience working in low- and middle-income countries or resource-limited settings
• Familiarity with health financing mechanisms (Global Fund, Gavi, bilateral donors, etc.)

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