Senior Program Manager, Human Data Operations

• Own the overall execution of AI safety, evaluation, annotation, red teaming, and human data programs.
• Oversee end-to-end delivery from customer handoff through staffing, execution, quality review, reporting, and final delivery.
• Develop scalable operational systems that improve visibility, throughput, quality, and predictability.
• Establish governance, reporting, risk management, and communication standards across all programs.
• Ensure consistent execution methodologies across customer engagements.

• Manage, mentor, and develop a team of Project Coordinators responsible for customer delivery.
• Provide coaching, guidance, and operational oversight while enabling Project Coordinators to own day-to-day execution.
• Balance workloads and allocate project management resources across programs.
• Establish project management best practices, operating rhythms, and performance metrics.
• Support hiring, onboarding, and development of additional program management staff as the organization grows.

Serve as the operational lead for multiple Human Data delivery sites by:

• Coordinating facility readiness and operational support across locations.
• Partnering with workplace operations, IT, security, and leadership to ensure sites are prepared for program execution.
• Supporting expansion into new operational sites as business needs evolve.
• Standardizing operational processes and ensuring consistency across facilities.
• Addressing facility-related operational issues that could impact staffing or delivery.

• Build a deep understanding of mpathic's Human Data Operations and AI safety workflows.
• Establish relationships with Project Managers, executive leadership, QA, staffing, engineering, and customer teams.
• Take ownership of multiple customer programs.
• Assess operational readiness across delivery sites.
• Identify opportunities to improve delivery processes and operational efficiency.

• Successfully oversee delivery across multiple customer programs.
• Develop a high-performing team of Project Coordinators.
• Build scalable program governance and reporting.
• Improve quality, throughput, and operational efficiency.
• Establish standardized delivery practices across teams and facilities.
• Help define how Human Data Operations scales as mpathic grows.

• 7+ years leading complex programs, operations, or large-scale services delivery.
• 3+ years managing Project Managers or operational leaders.
• Experience leading distributed teams including experts, annotators, reviewers, QA personnel, contractors, or similar operational workforces.
• Demonstrated success managing multiple concurrent customer programs.
• Experience partnering with executive stakeholders.
• Experience operating in high-growth or startup environments.
• Experience building scalable operational systems and delivery processes.
• Experience coordinating operations across multiple offices or delivery sites is strongly preferred.

• PMP, PgMP, Agile, Scrum, Lean, or equivalent program management certification.
• Experience with AI safety, LLM evaluation, human-in-the-loop systems, annotation, red teaming, or trust & safety.
• Experience leading multi-site operations or facilities coordination.
• Experience scaling operational organizations through rapid growth.
• Strong background in quality management, workforce planning, and operational excellence.

Apply Even If You Don't Check Every Box

We know great candidates might not fit every bullet on a job description.

If this role speaks to you and you're excited to help improve the future of healthcare research and AI safety, we'd love to hear from you.