Senior Program Manager, Gen AI - Games

• Dive into team and product engagement data - usage metrics, adoption funnels, survey results - to run analyses, surface trends, and formulate recommendations.
• Define the KPIs and success metrics for GenAI program, design and run lightweight experiments (A/B tests, cohort comparisons) to evaluate program success.

Define new opportunities for GenAI in game development process

• Through stakeholder interviews, technical deep-dive workshops, engaging across specialists, identify tangible opportunities for GenAI to accelerate game development, supporting teams in their work.
• Derive insights from user research and quantitative data to create product roadmaps, which identify the highest return investments, distinguish hype from value.
• Maintain awareness of the fast-moving GenAI landscape - new models, capabilities, and industry use cases - and work across the company to translate relevant developments into concrete solutions for the business.
• Engage and manage external vendors, shaping project proposals and overseeing project deliverables.
• Collaborate with our engineering and platform teams to define and plan for robust solutions and scale core capabilities: model inference, data pipelines, responsible AI compliance, safety guardrails, and graceful degradation at scale.

• 12+ years of experience in program management and/or product management, focused on technology portfolios.
• 5+ years of experience in the games industry.
• Product management experience, identifying user needs, defining product strategy & roadmaps, running development workstreams.
• Experience in games industry partner engagements or business development, defining projects, SOWs, deliverables, and overseeing project deliveries.
• Experience managing technical vendor engagements - defining scope of work, staffing plans, and deliverables, and tracking vendor performance against SOW terms."
• Experience & deep understanding of games business operations & data needs, defining content for decision making, greenlight, gate review processes.
• Strong hands-on experience working with AI technologies such as Claude Cowork, ChatGPT, M365 Copilot. Ability to develop custom skills, tutorials, communication materials including written, interactive, video.
• Proven ability to design and implement tool adoption frameworks, methodologies, and toolkits from the ground up — not just apply pre-built approaches.
• Comfort translating ambiguous technical goals into structured project plans with clear milestones, owners, and dependencies.
• Experience convening & facilitating employee communities, to drive new initiatives and employee engagement.
• Experience in executive and employee presentations, storytelling and communications — able to distill complex changes into clear, compelling narratives.
• Expertise in developing and executing multi-channel communication plans and stakeholder engagement strategies for global, cross-functional audiences.
• Demonstrated ability to manage change at a portfolio level — balancing multiple concurrent programs and proactively identifying change saturation risks.
• Exceptional facilitation skills; experience designing and leading workshops, readiness assessments, and cross-functional alignment sessions.

• Experience with GenAI tools and intelligent automation platforms (e.g., Google Gemini, Claude, ChatGPT, Zapier) and a track record of driving adoption of these technologies in a business context.
• A track record building alignment and driving decisions across a broad stakeholder map, internal and external, without relying on formal authority.
• Experience with experimentation or analytics tooling (e.g., dbt, Looker, Tableau, Kragle) and a track record of using data to shape product or program decisions.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits.

We also offer paid leave of absence programs.

Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off.

Full-time salaried employees are immediately entitled to flexible time off.

See more details about our Benefits here .

Netflix is a unique culture and environment.

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Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates.

If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams.

We approach diversity and inclusion seriously and thoughtfully.

We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Job is open for no less than 7 days and will be removed when the position is filled.