Senior Program Manager-Bus Bridging

The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

Provide support to the Manager – Service Disruptions to drive operating partners through detailed performance management and utilization of Key Performance Indicators (KPIs) against service performance standards.

Work with operating and transit partners to define and establish a bus bridging program, determine benchmarks, establish mobility recovery options and communication plans, and implement and monitor the program.

Coordinate daily with third party operating partners to understand how Sound Transit can support partners in increasing KPI trends where trends are too low and lower KPI trends where trends are too high.

Document and analyze under-and over-performance and trends.

Participate in budget development for bus bridging in collaboration with Finance.

Provides day to day oversight and policy direction, enforces agreement and contractual obligations, and provides clarity in all bus bridging-related matters; oversees the [EP1.1]audits and training documentation; interfaces with Authorities Having Jurisdiction (AHJs); identifies cost savings areas and any possible efficiencies; provides external customers, other departments, and senior management input on operations, management and administration of performance, timeliness and safety practices;

Provides support to the division/department and others on matters as directed; serves as staff on a variety of boards, commissions, and committees; prepares and presents staff reports and other necessary correspondence; attends and participates in professional group meetings; maintains awareness of new trends and developments in the fields related to area of assignment; incorporates new developments as appropriate; ensures processes, policies and practices are interpreted and applied consistently and effectively; ensures accountability and compliance with all current and applicable state and federal laws, Agency policies and procedures, rules and regulations.

Report on trends and collaborate with operating partners to ensure corrective action plans are documented to bring KPIs to performance standard levels; elevate as appropriate to Sound Transit leadership.

Provides status information, metrics, and reports related to service delivery performance of bus bridging.

Champions and models Sound Transit's core values and demonstrates values-based behaviors in everyday interactions across the agency.

Contributes to a culture of diversity, equity and inclusion in alignment with Sound Transit’s Equity & Inclusion Policy.

It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.

It is the responsibility of all employees to integrate sustainability into everyday business practices.

Other duties as assigned.