Senior Program Manager

You will partner closely with Business Unit leadership to shape program strategy, translate customer priorities into actionable plans, and ensure successful delivery against scope, schedule, budget, and contractual requirements.

As a people manager, leader, and mentor, you will lead through direct reports while creating an environment of accountability, collaboration, and continuous improvement.

The Senior Program Manager brings extensive experience leading complex technology and digital services programs within government or government contracting environments.

Success in this role requires strong business and financial acumen, executive-level communication skills, and the ability to navigate complex stakeholder environments while balancing customer needs, employee success, contractual obligations, and organizational goals.

Primary expectations for a Senior Program Manager include:

• Own all aspects of program or portfolio performance, including technical delivery, contractual compliance, administration, financial performance, staffing, and customer satisfaction
• Coordinate program activities across multiple projects, teams, workstreams, and subcontracting partners
• Manage program financial performance, including planned contract revenue, billable utilization, gross margin, forecasting, and overall financial health
• Develop and execute strategic program plans that support successful delivery and the organization's long-term objectives
• Cultivate trusted relationships with customers and senior stakeholders to understand priorities, maximize customer satisfaction, and maintain alignment on program objectives
• Communicate program performance, risks, dependencies, and overall status clearly and effectively to customers, stakeholders, and organizational leadership
• Manage changes to program scope, schedule, budget, and delivery expectations using established change management practices
• Translate customer vision and strategic priorities into actionable program objectives, success measures, and delivery plans
• Establish and track meaningful program outcomes and performance metrics aligned with customer and organizational goals
• Apply a strategic, big-picture perspective to align people, technology, processes, culture, and operations in solving complex business and delivery challenges
• Proactively identify program risks, issues, and conflicts, develop mitigation strategies, and drive timely resolution
• Navigate complex stakeholder environments, build consensus, and negotiate outcomes that support both customer success and organizational objectives
• Manage contractual obligations and ensure program activities remain aligned with contract requirements and commitments
• Oversee subcontractor performance, deliverables, relationships, and contractual responsibilities
• Establish effective communication workflows across the program, leveraging Project Managers and other program leaders when applicable
• Partner with Practice, Growth, and Business Unit leadership to identify and pursue organic growth, recompete, and new business opportunities
• Support capture, proposal development, solutioning, customer presentations, and other growth activities as needed
• Maintain strong knowledge of and adherence to applicable ISO and CMMI quality standards and organizational processes
• Drive high-quality program performance and customer outcomes that support strong CPARS ratings
• Apply extensive knowledge of Agile delivery methodologies, project management practices, and supporting tools to complex technology programs
• Build credibility and trust with team members, customers, and leadership while influencing the decisions necessary for successful program outcomes
• Lead, coach, and develop program team members while creating clear expectations for performance and professional growth
• Manage people leadership responsibilities, including hiring, performance management, timecard reviews, PTO management, employee development, and other manager responsibilities
• Participate in interviewing, workforce planning, staffing decisions, and internal mobility efforts as needed