Senior Program Coordinator, Corporate Masters (Riyadh)
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Key skills for this role
About the Role
IE University seeks a Senior Program Coordinator for its Corporate Masters program in Riyadh. The role manages day-to-day program delivery, serves as the key interface between students, professors, and departments, and supports logistics and operations.
Key Skills for This Role
Responsibilities
- Meet with corporate students to solve issues, offer advice, and give support
- Co manage relationship with class representatives
- Support corporate students facing academic difficulties
- Manage written and oral communications with corporate students
- Identify ways to improve student experience using feedback
- Liaise with professors to communicate student situations and ensure timely submission of grades
- Collaborate with other IE departments to ensure successful student experience
- Attend to administrative and logistical duties for smooth program running
- Assist participants and faculty before, during, and after the program
- Represent IE at promotional events
- Participate in onboarding processes and daily interaction with participants and faculty
- Help with event organization and take responsibility for special program components
Requirements
- Master's Degree strongly preferred
- Bilingual or advanced proficiency in English and Spanish
- Minimum 3 years of professional experience
- International experience strongly preferred
- Strong project management capabilities
- Solid customer management skills
- Experience in multi stakeholder environments
- Valid EU work permit
Full Job Posting
Overview
- IE University's Corporate Relations is looking for a Program Coordinator, Riyadh Office to join its team.
- The Program Coordinator is responsible for the delivery and day to day management of projects and activities relating to IE’s Corporate Masters.
- Reports to the Corporate Masters Directors and oversees the work of other Corporate Programs Assistants when required.
Your role as a Senior Program Coordinator will involve
- Meet with corporate students to solve issues, offer advice, and/or give support with empathy and a professional customer oriented approach.
- Co manage the relationship with class representatives together with other team members.
- Support corporate students facing academic difficulties or overall challenges within the programs.
- Manage (written and oral) communications with corporate students.
- Using corporate student feedback, identify ways to improve their experience with IE.
- Liaise with professors to communicate specific corporate student or group situations, request feedback, ensure timely submission of grades, syllabi, etc.
- Collaborate with other IE Departments to ensure a successful student experience.
- Offer support with the delivery of the Corporate Masters.
- Attend to all administrative and logistical duties to ensure a smooth running of the department.
- Assist participants and faculty before, during and after the program.
- Offer support to program managers/admissions with sales related duties.
- Represent IE at promotional events (master classes, fairs, etc.).
Qualifications
- A Master’s Degree is strongly preferred.
- Bilingual, or advanced proficiency, in English and Spanish (written and oral).
- A minimum of 3 years of professional experience is required.
- International experience is strongly preferred.
- Strong project management capabilities.
- Solid customer management skills, ability to work under pressure, and high level of accountability.
- Experience in multi stakeholder environments, excellent communication skills and strong customer orientation.
- Experience in global management education, or working with business schools, is a plus.
- Candidates must possess a valid EU work permit.
Why IE University?
- Founded in 1973, IE University has continuously raised the bar to drive positive change through education.
- We support students in developing impact skills to live and lead with positive impact.
- Values: Cultivate the humanistic approach, Empower your entrepreneurial spirit, Cherish the diversity of people, mind, and experience, Drive innovation with a proactive mindset.
Additional Information
- Full time position in Riyadh, Saudi Arabia.
- At IE University, we actively promote equal opportunities in recruitment processes.
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