Senior Professional Services Engineer - Implementation and Onboarding

Lead end-to-end delivery of Cortex Onboarding & Implementation packages, from kickoff through handover, via structured enablement workshops and tailored customer engagements

Serve as the main technical point of contact during implementation to troubleshoot issues, investigate bugs, and raise product feedback

Act as a trusted, consultative advisor, helping customers make informed design and implementation decisions

Design, configure, and troubleshoot Cortex features and integrations across the engineering toolchain

Advise on and implement data modeling strategies within Cortex (entities, relationships, ownership); create and communicate architecture diagrams for Cortex setups and ingestion pipelines

Guide customers on data ingestion automation, ownership, reporting and orchestration approaches (e.g. GitHub Actions, Argo)

Create customer-facing learning guides, walkthroughs, and best-practice documentation

Plan and facilitate enablement workshops for different audiences (engineering, platform, product, leadership)

Contribute internal content on advanced technical use cases and implementation patterns