Senior Product Owner - Digital Product

Overview

Key Responsibilities

• Own the end-to-end product lifecycle for multiple government web products and a mobile app, from discovery and definition through release and iteration.
• Translate client objectives, regulatory requirements, and user needs into clear, prioritized backlogs, epics, user stories, and acceptance criteria.
• Maintain a strict, realistic, and transparent product plan; manage timelines, dependencies, and risks proactively rather than reactively.
• Build and continuously refine a roadmap that balances client priorities, user value, technical feasibility, and delivery capacity.
• Develop a deep understanding of the diverse personas the products serve and ensure every decision is grounded in their context.
• Lead refinement sessions, sprint planning, reviews, and retrospectives in close collaboration with engineering, design, and QA leads.
• Act as the single point of accountability for product decisions, making clear calls, documenting trade-offs, and communicating them upward and outward.
• Manage the client relationship at a working level: lead status updates, manage expectations, escalate appropriately, and turn ambiguous requests into actionable scope.
• Coordinate with UX/UI designers to ensure flows, content, and interfaces match real user behavior and business logic.
• Work closely with technical leads to understand product architecture, API integrations, and system constraints well enough to make informed prioritization calls.
• Define and track product KPIs and post-launch performance; use data to inform iterations.
• Ensure all deliverables align with government compliance, accessibility, and security standards expected on public-sector digital products.
• Oversee release planning, go-live readiness, and post-launch support cycles.