Senior Product Manager

Lead the end-to-end design, development, and delivery of Digital Banking - lending capabilities, including:

New customer acquisition features such as pre-qualification, conditional approvals, and marketplace lead integrations

Enhanced self-service capabilities (loan reviews, servicing requests, chatbot, straight-through renewals)

Cross-sell and up-sell functionality and sales/servicing optimization tools

Ensure all servicing functions and lending products meet business objectives while complying with regulatory and policy requirements

Own the designated project execution stream, including conducting research, discovery, provide requirements, testing, backlog management, feature and product launch while gathering feedback and prioritizing improvements

Support organizational readiness for Loan Origination System (LOS) and Loan Management System (LMS) implementations and transitions, including the launch of new innovative loan products

Lead the document and support the implementation of broker compensation structures and loyalty program requirements

Partner with cross-functional teams to develop policies, procedures, and training materials

Prepare and deliver product launch communications and materials

Facilitate training, documentation updates, and change management to ensure successful rollout and adoption

Provide competitive pricing update and market insights to support sales and pricing strategy

Lead the charge on internal and market research, business case development for strategic initiatives, investment decisions, and resource allocation as well contributing with engineering team on prioritizing product backlog and testing

Identify and execute strategic opportunities to enhance Lending product features across the loan lifecycle, improve end-to-end customer experience, increase operational efficiency and profitability

Provide ongoing support for digital product enhancements, feature updates, and maintenance

Ensure product compliance with applicable regulations

Assume additional responsibilities as needed to drive strategic growth of the organization, while effectively mitigating risk

Lead the discussions and facilitate requirements gathering with senior leadership to optimize end-to-end lending journey while crafting compelling business cases to support strategy initiatives

Partner with internal stakeholders across Operations, Compliance, Legal, Sales, and Marketing to drive successful product delivery

Engage with internal/external partners to integrate cutting-edge technologies and solutions into our mortgage solution

Collaborate with internal teams (e.g., Operations, Compliance, Legal, Sales, Marketing) to drive successful product development and portfolio growth

Bachelor's degree in Business, Finance, Computer Science, or related field

5+ years of product management experience

Experience developing and launching scalable financial or digital products

Solid understanding of mortgage lending systems, digital client portal, digital lending solutions, and regulatory requirements

Strong technical acumen; able to write detailed requirements and contribute to architectural and API discussions

Proficient in writing business requirements, user stories, and leading testing; experienced with Miro, Confluence, and Jira

Data-driven mindset with strong analytical and strategic thinking skills; advanced Excel skills, SQL an asset

Client-focused with a strong sense of ownership and execution (“get it done” attitude)

Innovative problem solver with strong product intuition and ability to navigate complex business challenges

Excellent verbal and written communication skills; able to translate complex business and technical concepts for diverse audiences

Proven ability to influence stakeholders, build consensus, and collaborate across functions

Self-directed, resourceful team player with strong interpersonal skills

Comfortable working in dynamic environments; able to manage ambiguity and shifting priorities

While we thank everyone for their interest in Haventree Bank, please note that only candidates selected for an interview will be contacted. Haventree Bank is committed to providing accommodation when needed. If you require an accommodation, we will work with you to meet your needs.

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Haventree Bank embraces equal opportunity, diversity, and inclusion. Please let us know if you require any accommodations during the recruitment and selection process.

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