Senior Product Manager

Role Purpose

Product Planning and Requirements

• Support product plans and roadmap items by consolidating priorities, operational needs, customer feedback, dependencies, and implementation considerations.
• Gather, analyze, and document complete, traceable, prioritized product requirements before handover for design and delivery.
• Maintain backlog items, enhancement requests, change requests, and product improvement opportunities.
• Support prioritization based on business value, urgency, dependencies, operational impact, and execution readiness.

Stakeholder and Performance Management

• Coordinate with business representatives, technology teams, operations, support functions, and other stakeholders on scope, priorities, timelines, and outcomes.
• Facilitate discussions to clarify needs, resolve ambiguity, and maintain a shared understanding of product direction.
• Monitor product performance, service usage, operational feedback, service levels, and customer experience inputs.
• Prepare product insights and updates to support decision-making and continuous improvement.

Enhancement and Delivery Follow-up

• Identify opportunities to improve product functionality, service quality, user experience, process efficiency, and value realization.
• Convert approved improvement opportunities into actionable product requirements and coordinate their progress.
• Follow up on releases through requirements readiness, business validation, acceptance inputs, stakeholder communications, and product clarifications.
• Ensure implemented changes align with approved business needs.

Documentation and Controls

• Maintain product documentation, requirement records, decision logs, meeting outcomes, performance summaries, and stakeholder updates.
• Prepare reports and presentations covering product status, risks, dependencies, and recommended actions.
• Follow departmental policies, procedures, quality controls, and relevant information security practices.

Job Specifications

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, Engineering, or a related field.
• 3–5 years of relevant experience in product management, product analysis, requirements management, digital products, or related business and technology environments.

Position Details